Moody's

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Ability to identify, assess, and mitigate risks throughout the project lifecycle
• Excellent in engaging and communicating with stakeholders at all levels
• Strong ability to lead, motivate, and manage project teams
• Skilled in managing and implementing change within projects (required)
• Proficient in creating detailed reports and maintaining project documentation (required)
• Ability to present project updates and outcomes clearly and concisely (required)
• Efficient in managing time and prioritizing tasks to meet deadlines (required)
• Expertise in allocating resources effectively to optimize project performance (preferred)
• Continuous improvement mindset to enhance project processes and outcomes (preferred)
• Ability to make informed decisions quickly and effectively (preferred)
• 3-5 yrs of experience in Project Management role

Education

• BSc in Computer Sciences / IT / Engineering or similar is preferred
• Relevant professional qualifications (e.g. Prince 2, MSP, PMI certification (e.g. PMP®), IPMA certification, certified Scrum Master)

Responsibilities

In this position, you will play an important role within our Project Management team, focused on delivering excellent customer experience in the Insurance sector across multiple solutions. In particular, you will be involved in the following activities:

Engagement Coordination: Client On-boarding, Training & Post-production activities

• Manage the implementation of Moody’s solutions to Insurers
• Identify, plan and monitor Moody’s team activities throughout the phases of the engagement
• Schedule external trainings related to the engagement & track the execution
• Coordinate the timely delivery of corresponding standard and custom materials
• Plan and execute client communication
• Monitor, report and discuss with internal and external parties the status of knowledge transfer to clients and remediation proposals as necessary
• Achieve proactive monitoring of client experience and satisfaction according to set client success metrics incl. offering additional training, personalized need assessments, access to SME resources.

Admin & project maintenance activities

• Coordination of Moody’s resource allocation to ensure client success during on-boarding and post go-live support
• Regular update on engagement status (RAG review)
• Development of content for the PMO team e.g. templates, presentations, documentation for both external and internal use
• Internal knowledge sharing

About the team

Governance & Project Management Team plays a critical role within the Customer Engagement functions ensuring excellent customer experience by managing Moody’s activities and deliveries towards clients (both Moody’s partners and end-customers) during the whole engagement process, including pre-selling, on-boarding and successful support post go-live. Given the nature of our engagements, this team needs to robustly handle coordination of Moody’s functional and technical experts, activity planning, monitoring and reporting as well as running mainstream client communication. Every Project Manager is expected to cover multiple engagements concurrently and closely cooperate with Sales, Customer Success and other teams supporting them in overseeing overall client engagements portfolio.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.