Jampp

We’re looking for a highly motivated and detail-oriented Customer Success Trainee to join our team and support the execution of digital marketing campaigns and operational processes. This is a hands-on opportunity to learn the ins and outs of customer success within a fast-paced, data-driven advertising technology company. If you are passionate about digital marketing, eager to grow in a collaborative environment and thrive in multitasking — we want to hear from you!

WHAT YOU’LL DO

Campaign Support & Operations

• Assist CS Team with the execution of performance campaigns across digital channels.
• Upload ad creatives to relevant platforms and internal tools, ensuring alignment with campaign goals.
• Support the creation and management of Jira tickets for cross-functional collaboration (Creative, Product, PS teams).
• Participate in the coordination and QA of campaign launches, creative swaps, and performance optimization requests.

Cross-Team Communication

• Act as a nexus between the Customer Success, Creative, and Product Support teams.
• Support the Creatives team with asset delivery timelines and creative testing needs.
• Help manage communications and deadlines with internal stakeholders to ensure campaign efficiency.

Client Readiness & Presentation Support

• Assist in building visually engaging client decks and strategic proposals.
• Support in compiling competitor insights, market benchmarks, and trends to strengthen strategy presentations.

Data Hygiene & Admin Tasks

• Help maintain internal hygiene tasks such as:
  • Uploading forecast numbers and campaign expectations.
  • Completing churn forms, discount approvals, and documentation.
  • Ensuring CRM and reporting tools are up to date with the latest campaign and client data.

Strategy & Insights

• Collaborate with CS Managers on strategic campaign planning, ideation, and performance review.
• Conduct market and competitor research to uncover trends, insights, and potential areas of growth for clients.
• Monitor and summarize relevant industry updates and insights to support the Customer Success team.

Collaboration & Learning

• Participate in internal knowledge-sharing sessions and cross-regional syncs.
• Work closely with other departments such as Sales, Product, and Marketing to better understand the customer journey.
• Take initiative in learning internal tools, campaign best practices, and client verticals.

WHAT WE LOOK FOR

• Advanced student (last year) in Marketing, Communications, Business, or a related field.
• Strong attention to detail and excellent organizational skills.
• Eager to learn and navigate in fast-paced, dynamic environments with multiple priorities.
• Curious, proactive, and passionate about learning digital marketing and customer success.
• Good Excel/Sheets, and Google Slides skills.
• Excellent written and verbal communication in English (Portuguese is a bonus!).
• Positive attitude.

WHAT WE OFFER

• ???? Learn a ton about the hottest area of growth in Internet advertising - Mobile!
• ???? A great level of responsibility from day one and the chance to develop your potential without limitations.
• ???? An entrepreneurial environment.
• ???? Office and remote work balance.
• ???? A structured remote onboarding process and continuous training with a supportive team. We win together!
• Work with a talented global team that you can constantly learn from! We have jamppers from ????????????????????????????????????????????????????????... our customers are not the only ones from around the globe ????

WHO WE ARE

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. With a team of +100 entrepreneurs, we simplify programmatic growth for some of the biggest mobile advertisers (like Uber, Rappi, iFood, & Takeaway.com, to name a few).

Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for its customers, whether that means reaching new users or increasing post-install conversions.

In 2021, the company joined the Affle group, a global consumer intelligence technology company

We serve our global client base from our offices in Buenos Aires, San Francisco, São Paulo, and Singapore.