Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Retirement Services (Compliance Testing)

In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team, you must react proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.

Responsibilities

• A Specialist (Compliance) Processor / Analyst is responsible to handle High Complex Testing, research and reporting as aligned.
• Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT.
• Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance.
• Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline.
• There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions.
• Support meeting Service Level Agreements for TAT, utilization, productivity & quality.
• Maintain and analyze process queue status and reports as assigned.
• Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned.
• Handle query resolution for new hires in the group as assigned.
• Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect.
• Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant years of rich Industry experience primarily in US Retirement Compliance Domain.
• Hands on experience of research in Relius suite of products.
• Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC).
• Prior Compliance Testing knowledge and transition experience is essential.
• Hands-on experience in handling Queue management.
• Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.).

A ‘can-do’ attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts.

Preferred Qualifications/ Skills

• MS Excel Skills – Intermediate
• MS Word- Intermediate

Shift Type

Evening Shift

Shift Timings

3:30 PM – 1:30 AM (IST)

Fixed Shifts

Yes

Weekends Off

Yes

OJT

N/A

Location

Remote

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.