At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the revolution.
Acorns is seeking Customer Support to build and maintain customers’ trust in Acorns as a revolutionary investing service.
Through your product know-how and brilliant customer service, you’ll help our users navigate through timely technical resolutions, product features, and best practices.
Provide exceptional customer service as the point of user contact for all inquires, concerns, and product requests via phone and email
Educate and assist new Acorns customers through onboarding and account approval process
Research and troubleshoot technical issues by reporting bugs and feature requests
Ensure complete customer satisfaction by resolving issues in a thoughtful and efficient manner
Identify and escalate customer and product issues appropriately
Cultivate and retain relationships with our customers through the delivery of personalized service
BA/BS degree required
0-2 years of account management/customer service experience
A passion for Acorns and a desire to share that enthusiasm and knowledge with customers
Strong relationship building skills with a commitment to service and delivery
Ability to work independently and effectively
Masterful problem solving skills – identifying customer need and providing thoughtful solutions
Exceptional customer-focused instincts with the ability to prioritize and escalate issues
High degree of professionalism and poise
Meticulous to a fault with a proven ability to multi- task
Excellent written and oral communications skills
Must be available to work 40 hours per week, with flexible hours including nights and weekends
Spanish proficiency a plus
What we offer:
Competitive salary and stock options
A comprehensive benefits package to meet the needs of you and your family
Unlimited paid time off
Corporate gym access
Daily breakfast, weekly team lunches, and an endless supply of snacks
Numerous career possibilities that allow you to grow with Acorns
Talented and motivated team members who care deeply about one another, our mission and our customers.
The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.
Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.
With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.
1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Advance our society