End Date
Friday 11 July 2025
Salary Range
£90,440 - £106,400
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Lead Service Designer (12-Month FTC)
LOCATION: London
SALARY: £90,440 - £106,400
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.
About this opportunity
We have 2 opportunities for senior roles in the Everyday Banking Design team. While both roles are listed here under the title Lead Service Designer; one will be a Squad Lead who'll lead the Experience Design team for one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer / Experience Strategist who'll be hands-on with leading work and spearheading the development of an experience-led product vision for their Lab.
We’re looking for people who lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
As a Lead Service Designer, you’ll work within our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.
You’ll be comfortable in all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence internal customers.
You’ll love your craft and enjoy developing others across the business. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
You’ll also be:
What you'll need
You’ll be a highly - motivated, proactive and driven approach to achieving individual and collective goals couples with the ability to cultivate an environment that encourages innovation and continuous improvement.
You’ll have strong relationship building skills, who can use empathy to find opportunities to bring people together and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
Additionally you’ll have a calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
You’ll also have;
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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