ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

IS Service Owner

As an IS Senior Operations Manager for Data & Analytics (D&A), you will take on challenges that transform industries and drive innovation. At ABB, we provide you with market-leading expertise, cutting-edge technology, and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.

In this role, you will be responsible for:

• Building, maintaining, and continuously improving the application operations framework in alignment with customer needs and the IS operating model.
• Overseeing daily operations of the application portfolio—including Snowflake, Microsoft Power BI, Microsoft Azure, and AI/ML solutions—ensuring effective execution of incident, problem, change, and release management processes.
• Managing service delivery from internal teams and third-party suppliers, including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.
• Acting as the single point of contact for customers, ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.
• Ensuring compliance with all security, regulatory, and governance requirements across assigned applications.
• Gathering and analyzing feedback from customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.
• Serving as People Manager for assigned team members by:
  • Setting clear goals and expectations
  • Conducting regular performance reviews
  • Supporting individual development plans
  • Fostering a collaborative, inclusive, and high-performing team culture
  • Identifying and addressing skill gaps through coaching, training, and mentoring
• Preparing and leading OpCo and SteCo meetings with senior management and C-level stakeholders to ensure alignment on strategy, performance, risks, and key initiatives.

Key requirements:

• A Bachelor’s degree in a technical discipline (e.g., Computer Science, Engineering, Information Systems)
• 10+ years of experience in Data Modeling, Data Warehousing, People Management, and IT Operations
• 2+ years of hands-on experience with Snowflake and Microsoft Azure
• Strong knowledge of:
  • Data warehouse architecture, ETL tools, and business requirements gathering
  • Software development methodologies (e.g., Agile, DevOps)
  • ITIL frameworks and best practices
  • Programming languages, particularly SQL
• Fluency in English (spoken and written, minimum C1 level)
• A mindset focused on innovation, ownership, and continuous improvement

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.