Job Title: ER Case Manager /Advisor
Department: Human Resources
Reporting to: Senior Manager HR Operations, Dotted line to SVP, HR Global
Role Purpose:
The role is based in the HR Team and involves being a “subject matter expert” in the management of formal cases, providing professional and pragmatic HR support, advice and training on employee relations (ER) matters, ensuring consistency and fairness, and dealing with a wide range of sensitive and often complex employment issues
Accountabilities:
Act as point of contact for employees and provide advice, guidance and training in relation to ER cases
Manage the administration and approval of contracts and offer letters, ensuring compliance to both local and Group governance
Provide regular updates to the HR team in terms of employment law and legislation changes
Ensuring compliance, oversight of Collective Bargaining Agreements
Provide training and updates in relation to people policies such as Absence Mgmt., Performance improvement and probation
Take ownership of ER cases such as grievances, investigations, disciplinaries, and queries seeing them through to resolution
Support the improvement of people capability, you will act as a trusted adviser and coach people managers to manage people’s issues successfully, incorporating best practice and mitigating any potential risk to the business.
Managing your own caseload within the agreed Service Level Agreements
Maintain and update HR systems, ensuring accurate record-keeping.
Working in collaboration with the HR teams to support the more complex projects and cases such as TUPE, Redundancy or Discrimination cases
Analyse HR data and metrics to identify trends and recommend improvements to employee experience and workplace practices.
Contribute to HR projects such as diversity & inclusion, well-being programs, and policy reviews.
Experience required:
Proven experience providing advice and guidance to managers across the full spectrum of ER case topics: investigations, grievance, disciplinary, health & wellbeing, and performance.
Experience of managing a case advisory workload in an organised manner.
Experience assessing workplace issues and developing effective solutions, evaluating employee data to identify trends and areas for improvement.
Ability to negotiate, finding mutually beneficial solutions during disputes or complicated discussions with managers at all levels.
Excellent time management, with an ability to prioritise tasks and manage time effectively.
Proven record of effective judgement, with an ability to come to outcomes that benefit both colleagues and the organisation.
Strong understanding of and ability to apply relevant employment law, ACAS Code of Practice, and other regulations.
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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