Thomson Reuters

The Senior Manager, Client Project Management is a critical leadership position within our Professional Services organization, a $100 Million dollar business within Thomson Reuters. This leadership role is pivotal for driving the successful delivery and financial performance of client-facing projects. It encompasses strategic portfolio ownership, direct accountability for team utilization and revenue targets, and accountability for revenue hours for assigned business practice(s). Success in this high-impact role requires acute strategic thinking, adept problem-solving, and exceptional influence to ensure operational excellence and foster client and employee satisfaction.

Reporting to the Director of Project Management Office, the Senior Manager, Client Project Management will be part of the PMO Leadership Team for Professional Services at Thomson Reuters. Primary key stakeholder relationships will include the Project & Operations Management Team (POM), Resource Management Office, PS Delivery Teams, Sales functions, and internal Technology and Product Teams.

About the role:

Key Responsibilities:

• Team Leadership & Development:
  • Lead, mentor, and directly manage a team of 6-12 Client Project Managers, fostering a high-performance culture through comprehensive guidance, coaching, and performance management.
  • Drive team accountability for utilization, monthly revenue hours, and other critical financial targets.
  • Develop and engage team members at all levels, quickly addressing performance gaps and providing timely and clear feedback to ensure optimal outcomes.
  • Promote and embody core PMO Guiding Principles, particularly: trust & accountability’; ‘assume good intent’; ‘clear, concise, cadenced communication’; and ‘no surprises’, among others.
• Project Portfolio Oversight & Delivery Excellence:
  • Becomes familiar with PS Statements of Work (SOWs) and Change Order process to validate correct project setup and project updates throughout project lifecycle.
  • Articulates project scope and project management value proposition to stakeholders and clients to minimize disputed invoices for PM time billed.
  • Provide strategic oversight and support for a portfolio of client projects, ensuring successful initiation, execution, and closure.
  • Serve as the primary escalation point for critical project issues, driving rapid resolution and upholding exceptional client satisfaction.
  • Ensure Project Managers are compliant with established PMO processes and methodologies.
  • Leverage data, project backlog portfolio, PM scorecards, utilization reporting, and other tools and systems as needed to monitor and optimize key project and Project Manager performance.
  • Monitor high-level project progress, ensure risks are properly managed, and proactively adjust strategies to support PMs maintaining project delivery on schedule and within budget.
• Strategic & Operational Management:
  • Develop and execute strategic plans to prioritize both short- and long-term priorities, ensuring alignment with PMO Director and PS Delivery Leadership, and organizational objectives.
  • Be accountable for meeting revenue hour targets within business practice(s), proactively identifying revenue hours gaps and developing strategies and then executing the plans needed to ensure all financial targets are met consistently.
  • Drive continuous process and technology enhancements to optimize efficiency and innovation across PMO and Professional Services overall.
• Site Leadership & Engagement (Hyderabad Office):
  • Serve as a strategic site leader for the Hyderabad office, representing PMO and PS leadership and cultivating a vibrant, collaborative in-office environment that reflects our TR Values.
  • Organize, facilitate, and volunteer in local company and departmental events, conferences, and initiatives to enhance team and broader employee engagement, acting as a champion for organizational culture.
• Communication & Stakeholder Management:
  • Demonstrate highly effective communication and influence to guide Project Managers and foster seamless project execution.
  • Maintain proactive, transparent, and actionable communication ‘up and out’ with both senior leadership and cross-functional stakeholders such as Project Owners, Sales, Client Partners, Client Success Managers, and PS Delivery Leaders regarding project status, risks, and critical customer concerns.
  • Drive robust cross-functional and inter-departmental collaboration, notably with the Global Delivery Center Leadership Team, to ensure strategic alignment and optimized service delivery.
  • Develop and sustain strong client and stakeholder relationships.

About you:

• Required Experience:
  • Minimum of 10 years of progressive experience in project management, professional services, or software implementation, with at least 8 years in a direct leadership role managing large teams of project managers or project delivery consultants.
  • Demonstrated expertise in strategic portfolio management, with proven accountability for achieving utilization and aggressive revenue targets in a Professional Services setting.
  • Extensive experience delivering enterprise software solutions, preferably in SaaS/Cloud environments, within a client-facing professional services or consulting setting.
  • Proficient in managing full project lifecycles, including comprehensive budget and resource allocation.
• Skills:
  • Exceptional leadership and talent development capabilities, with a track record of inspiring high performance and effective coaching.
  • Superior strategic, analytical, and critical thinking skills, focused on identifying complex business problems and driving measurable outcomes through both execution and delegation.
  • Outstanding written and verbal communication, negotiation, and interpersonal skills, effective across all organizational levels and client engagements.
  • Demonstrated ability to effectively manage a large portfolio of complex global projects simultaneously within high-pressure, dynamic environments.
  • Ability to manage competing priorities and deadlines with composure.
  • Proficient in relevant project management and collaboration software.
• Work Environment & Flexibility:
  • Ability to operate effectively in a hybrid work environment, with an expectation of 3 days per week in the Hyderabad office, and as business needs require.
  • Requires considerable flexibility to accommodate global time zones, regularly attending meetings aligned with US business hours (predominantly mornings US EST and CST).
  • Annual travel up to 35%, with potential for some periods exceeding 50% monthly, to which ample advance notice will be provided.
• Education & Certifications:
  • Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science, Engineering, Information Technology) or equivalent practical experience.
  • Project Management Professional (PMP), PRINCE2, or similar recognized project management certification is highly preferred.
• Preferred Qualifications:
  • Experience in the Tax industry, or functional knowledge of SaaS implementations and ERP system integrations (e.g., SAP, Oracle Fusion).
  • Experience working with global and/or virtual teams.
  • Familiarity with identifying and developing upsell opportunities within assigned customer projects.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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