End Date
Wednesday 25 June 2025
Salary Range
£59,850 - £66,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
see details below
Job Description
JOB TITLE: Operations Manager - Account Management- 12 month Fixed Term Contract
SALARY: £59,850 to £66,500
LOCATION: Edinburgh
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.
Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!
We have an exciting opportunity for an Operations Manager to lead our Workplace Operations Account Management team. This role is based in our Insurance, Pensions and Investments (IP&I) division which provides critical services to onboard and offboard workplace pension schemes.
As an Operations Manager you’ll be passionate about continuously improve customer experience, simplifying our business and continue the great culture making this a great place to work for our colleagues. Focusing on measuring what is important to customers through end-to-end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day. What a superb time to join the team.
You'll support the business by leading the Account Management team ensuring operational service is maintained against a backdrop of significant change and development. You'll inspire colleagues, creating a strong team with a passion for delivering great customer service and building long lasting client relationships. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking. Responsible for leading approximately 13 colleagues across the Account Management team based in Edinburgh and Gloucester/Bristol with travel required between the office locations.
You’ll have leadership experience and a knowledge of Workplace Pensions will be highly beneficial. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers and be comfortable communicating with both internal and external stakeholders and clients. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.
Why Lloyds Banking Group?
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What you'll need?
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Want to do amazing work, that’s interesting and makes a difference to millions of people?
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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