Santander Bank

Senior Product Manager - Digital Channels

Country: Portugal

Location: Lisbon

About Us: Santander Bank is a leading global financial institution, dedicated to helping individuals and businesses prosper. With a presence in over 10 countries, we provide a full range of banking services, including personal, business, and corporate banking. At Santander, we’re committed to innovation and continuously improving our digital offerings to meet the evolving needs of our customers. Our fintech-driven approach emphasizes leveraging cutting-edge technology to deliver seamless, secure, and personalized financial experiences. Our team is passionate about driving change and making a positive impact in the financial industry.

Job Description: We are seeking an experienced and dynamic Senior Product Manager to join our Digital Channels team. The ideal candidate will have a strong background in product management, with a proven track record of successfully launching and managing digital products. Knowledge of Banking and Fintech service although not mandatory is valued. This role requires a strategic thinker with excellent leadership skills and the ability to drive product innovation in digital channels such as mobile banking, online banking, and other digital platforms.

Key Responsibilities:

• Product Discovery & Strategy: Lead product discovery efforts by understanding user needs, analyzing market trends, and identifying opportunities in our digital channels.
• Roadmap Execution: Define product requirements, create detailed product specifications, and prioritize features for digital channels.
• Stakeholder Management: Collaborate and Communicate product vision and strategy to stakeholders and senior management.
• Go-to-Market: build go-to-market plans to ensure the adoption and success of its products to the end customer.
• UX/UI Focus: Collaborate closely with Product Designers to develop intuitive and seamless user experiences that meet customer needs and drive engagement.
• AB Testing & Experimentation: Design, implement, and analyze A/B tests to validate hypotheses and optimize key product features and customer journeys.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including Data Analysts, Engineering Teams, and Marketing, Security, Architecture, to ensure the successful implementation and optimization of product initiatives.
• Data-Driven Decision Making: Leverage data insights to inform product decisions, track performance metrics, and iteratively improve product features.
• Customer-Centric Mindset: Champion the voice of the customer throughout the product lifecycle, ensuring that our digital products meet the highest standards of usability and satisfaction.
• Collaborate and Communicate: ensure product vision and strategy to stakeholders and senior management.
• Continuous Learning: Stay up-to-date with industry trends, technological advancements, cyber security and regulatory changes affecting digital banking.
• Accountability: Provide and demand accountability and act as customer’s advocate within the organization

Qualifications:

• Bachelor's degree in Business, Economics, Finance, Computer Science, or a related field. Master degree or MBA is a plus.
• 5+ years of product management experience with a focus on digital channels. Experience in the banking or fintech services industry is a plus.
• Strong understanding of digital banking products and services.
• Proven ability to lead and influence cross-functional teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and presentation skills.
• Portuguese and English proficiency is mandatory. Spanish is a plus.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance.
• Retirement savings plan with company match.
• Professional development opportunities.
• Collaborative and inclusive work environment.

Why Join Us?

• Be a part of a global team with a local flavor in one of the biggest Banks in the world
• Be at the forefront of the bank’s digital transformation journey.
• Collaborate with a talented, diverse team and drive customer experience improvements