Proofpoint

About Us:

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

Professional Services Consultant

The Role

Proofpoint is looking for professional, responsible, highly motivated Professional Services Consultants to join our team in leading implementations/deployments of Proofpoint solutions and maintaining technical relationships with our enterprise customers. The role will demand professional interaction with the customer’s technical staff within the traditional IT organization as well as security personnel and management up to senior levels. The qualified candidate will engage directly with newly signed customers to implement best practices for Proofpoint solutions (remotely). Professional Services is looking for candidates with sound technical experience and customer-facing experience, blended with strong interpersonal, project management, and overall communication skills. They must be able to take responsibility and accept accountability for successful customer engagements. This is a highly technical role that requires broad technical knowledge of Internet protocols and technologies are required as well as a strong background in email architecture and system administration. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, onboarding the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.

Your day-to-day

• Deploy Proofpoint solutions with new and existing enterprise customers as a Proofpoint product expert. Engage with customers to kickoff projects; facilitate, plan and, schedule working sessions to project completion.
• Manage a queue of customers in various stages of implementation to stay on top of priorities and commitments: including time tracking, updating project notes, sharing progress in project plans, and maintaining general queue hygiene.
• Accountable for customer escalations, driving issues to resolution. Work collaboratively with other departments, including the larger global PS team, Account teams, Support, and Engineering as required to ensure successful completion of customer engagements with timely resolution.
• Drive high levels of customer satisfaction by providing technical expertise to ensure the realization of customer licensing.
• Be a strong voice for our customers when engaging Support and Engineering teams, with a focus on improving solutions and ensuring Proofpoint deployments are successful.
• Engage in constant process improvement activities by refining best practice techniques, processes, templates, and architectures for use by the greater PS organization.

What you bring to the team

• 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support.
• Experience in project implementation for enterprise email environments (e.g. Exchange/M365 and G-Suite).
• Strong messaging infrastructure system administration experience.
• Aptitude for onboarding customers on Proofpoint solutions with the ability to understand complex issues and translate/simplify them for key customer stakeholders in the form of clear and simplified concepts.
• Broad technical knowledge of Internet products and technologies. Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, DNS, etc.).
• Thorough understanding of Internet protocols, particularly HTTP, SMTP, IMAP, LDAP, PKI, and RFC 822
• Proficiency in Directory protocols such as LDAP, Windows AD and Azure AD.
• Experience navigating and executing commands with a Linux environment.
• Working knowledge of authentication methodologies (e.g. SAML).
• Effective Stakeholder management, ability to work at all levels of the organization both technically and politically.
• Ability to deliver consistent and superior customer satisfaction ratings.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-Remote

This posting is anticipated to remain open until August 15th, 2025

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 108,080.00 - 169,840.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 90,580.00 - 142,340.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 81,130.00 - 127,490.00 USD