Altair Engineering

Transforming the Future with Convergence of Simulation and Data

Product Manager

Job Summary:

Our client in Auburn Hills, MI is looking for a Product Manager. This is a contract position.

What You Will Do:

The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills. The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.

The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.

The individual will be responsible for the following:

• Champion for the resolution of product issues identified though Field Reporting, & various call center data trends.
• Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
• Primary internal global escalation point to ensure the timely release of pending field actions.
• Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy.
• Maintain awareness of all field issues impacting the respective commodity areas.
• Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes.
• Investigate, propose, and implement solutions for issues relating to Fixed First Visit.
• Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects.
• Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance.
• Other projects and tasks as delegated.

Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues. The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency.

Basics:

• Bachelor’s degree in Engineering, Automotive Technologies or a closely related field.
• Minimum 3 years of experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders.
• Minimum 5 years of technical experience directly related to the design or repair of vehicle communication networks, electrical systems, software, body, chassis systems and components.
• Strong understanding of dealership operations, warranty systems, and the dealership technician environment.
• Strong supervisory, presentation, communication, and writing skills.
• Self-motivated with a commitment to team orientation.
• Ability to interact effectively with various management levels.
• Ability to multi-task and prioritize in a challenging and fast-pace work environment.
• Ability to deal effectively with a wide range of dealership personnel and field operations staff.
• Proficient in Microsoft Office – Excel, PowerPoint, Access, Word.

Preferred:

• Engineering level systems expertise.
• 5 years or more experience with Dealership and/or Field systems and processes.
• Existing, positive relationships within engineering and quality organizations.
• Communication networks, electrical systems, software, body, chassis experience.

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business “First”
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) with matching contributions
• Paid Time Off
• Employee Discounts
• Free training on all Altair products

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com

Ready to go? #ONLYFORWARD

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

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