Nestle

Position Summary

At Nestlé Nutrition, we believe infant nutrition is more than baby food and infant formula. It is about healthier and more prosperous futures through the right nutrition and feeding practices for lifelong journey. Together, we work on nurturing a healthier generation.

In the challenging and competitive market environment of the Benelux Nutrition category, it is crucial to connect with our consumers in an efficient and seamless way to become a real partner in their family.

If you are deeply passionate about consumer centricity, if building digital touch point strategies is your strength and if nutrition is part of your DNA, Join us as we are now looking for an experienced Consumer Experience Lead within the BNL Nutrition Marketing Team.

A day in the life of a Consumer Experience Lead

1. Consumer Experience (CX) Activation and Optimization: Drive and enhance in-market consumer experience activities by implementing effective processes, tools, and technologies that align with business objectives and improve brand interactions on different touch points (owned, SOME, Search engines…).
2. Collect 1st Party Data: promote a data driven decision making culture by enabling the brands in market to have a new holistic approach to data collection, CX measurement, 1st party data, and CX insight generation and tracking to deeply understand every aspect of a consumer's journey and interaction with the brands.
3. Digital Product Management: Oversee the implementation and optimization of digital products and touchpoints (e.g., CRM, websites, eCommerce) while leveraging digital analytics to gain insights and maintain competitive advantages.
4. Performance Monitoring and Improvement: Utilize CX measurement frameworks (e.g., NPS, CSAT) to assess consumer satisfaction, identify improvement areas, and implement strategies to enhance overall consumer loyalty and retention.
5. Collaboration and Crisis Management: Collaborate with internal teams to ensure a cohesive consumer experience across all channels, while also managing local crises to minimize impact on consumer interactions and maintain brand integrity.

As Consumer Experience Lead, you report to the Nutrition Marketing lead and are part of the Nutrition team for the Benelux.

What will make you successful

• An intrapreneur mindset to always look at new or untapped opportunities.
• Minimum 5-6 years of experience in CX related functions.
• Excellent command of the Dutch or French and English language.
• A team player mentality who is capable of managing different stakeholders and leading complex projects.
• Demonstrable end-to-end project management experience.
• Proactive, analytical, and decisive.

As a true go-getter, you know how to keep a cool head, think in solutions, and thrive in cross-functional collaborations. You are able to structure and manage projects, make well-founded decisions, and define new strategies.

Someone who enjoys connecting insights with logic and continuously strives for better results, while being able to convince others of their ideas and plans.

Someone who enjoys building brands in a digital first environment, is a good project manager, wants to continue innovating, and is eager to further develop themselves in a large organization, both personally and professionally.

A real hands-on person who rolls up its sleeves and ensures fast, error-free implementation of initiatives.

You will work partly from home and partly in the office. It is a Benelux role for which you will travel to both our office in Amstelveen and Brussels.

What we offer

• A full-time position
• Excellent employment conditions, including a 13th-month salary, 27 vacation days, seniority day, a company car and many other extra's
• Good opportunities for personal development through training and coaching.
• A multitude of professional training and development programs.
• Various career opportunities, both locally and internationally.
• Professional work environment, team spirit, company pride, and driven colleagues.
• And of course, you can bring your dog to the office!

Respect is central to Nestlé's culture, and an important part of that is embracing differences. Differences in people who buy our products and those who work with us. We believe it is important that everyone feels welcome and at home at Nestlé, regardless of gender, religion, cultural background, age, disability, or who you love. We are convinced that diversity leads to more creativity and innovation, and helps our organization move forward. That is why we actively work towards a culture and leadership that provides equal opportunities for everyone!