Orange Business Services

about the role

This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely CyberSecurity Solutions technologies.

The role and responsibility of the L1 team member is to monitor and analyse data from SIEMS, take appropriate measures or escalate to higher levels in France.

about you

Soft Skills

Fluent in both French and English (oral and written).

Excellent customer oriented skills.

Good interpersonal and leadership skills.

Time management, organizational and communication skills.

Proactive, self motivated and determined.

Ability to build relationships with clients and team located outside Mauritius

Presentation skills.

Professional image

Technical Skills

Good knowledge of CyberSecurity and Networking.(SIEMS, Cyber attacks, remediations plan and recommendations for cyber issues)

Good Knowledge of Unix/Linux and windows

Good Knowledge of Programming/Query languages (Python, SQL)

Ability to work under pressure and to deal with multiple tasks.

Good IT/communications background with analytic and problem solving skills.

Excellent PC skills and application knowledge.

Certifications such as a degree in cybersecurity, CCNA, Security+, Linux, CEH and active participation in Capture the Flaq event(TryHackME, HackTheBox etc) will be an advantage

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular