Job Title: Assistant Vice President – Billing
Reports To: Vice President – Global Billing & Operations
Department: Global Billing Operations
Location: Chennai
Job Summary:
The AVP – Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.
Key Responsibilities:
Operational Leadership:
- Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
- Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
- Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Lead/drive commercial acumen – review of cost/budgets
- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Transformation & KPI Management:
- Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.
- Track and improve performance metrics, including:
- Reduction in invoice errors and disputes
- Timely onboarding to the new billing platform
- Reduction in manual processing and exception handling
- Drive system adoption, process standardization, and digital integration.
Stakeholder Management & Communication:
- Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.
- Present operational updates, risk items, and performance trends to senior leadership.
- Ensure consistent, transparent communication with client-facing teams and global process owners.
Team Development & Compliance:
- Develop leadership capability in billing managers and high-potential team members.
- Ensure strong governance of billing controls, audit preparedness, and policy adherence.
- Lead root cause analysis and continuous improvement initiatives across teams.
Qualifications:
- Bachelor’s or Master’s degree in Finance, Accounting, or Business Administration.
- 10+ years of experience in billing or finance operations, including at least 3–5 years in a leadership role.
- Proven experience in the BFS sector or global delivery/shared services context.
- Deep understanding of billing systems, transformation projects, and risk control frameworks.
- Strong stakeholder management, leadership, and strategic communication skills.
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