Junior Order Management Coordinator (2nd shift)

Motorola Solutions

Education
Benefits
Special Commitments

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers. Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day. We influenced history. Now we shape the future.

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team,

supporting our customers and internal stakeholders.

As a Junior Order Management Coordinator you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your key responsibility is to help customers identify part numbers for a wide variety of Motorola products. Handle initial customer inquiries and follow-up questions regarding company products. Utilizing several tools and resources, assist and guide customers to identify an item or part number on inbound calls, chats and cases. This role not only promises growth and development but also a chance to make a significant impact in our organization.

Please note that this is a full time and 2nd shift position (2-10pm or 3-11pm)

Basic Requirements

  • English skills at B2/C1 level
  • Willingness to work on the 2nd shift, starting at 2 or 3pm
  • Familiarity with Salesforce and Google Workspace is preferred
  • Bachelors/Masters degree preferred
  • Similar work experience required (min 1 year)
  • Ability to identify and solve problems on their own
  • Supporting peers in problem solving
  • Taking ownership of problem resolution
  • Team player attitude is a must
  • Experience with working under time pressure / tight deadlines
  • Continuous learning mindset
  • Capability to prioritize and efficiently handle various responsibilities
  • Adapting to change
  • Attention to detail
  • Ability to work with customers and internal partners over the phone
  • Ability to understand our customer’s needs
  • Ability to "probe" customers for information
  • High rate of sensitivity of the mentality, business culture and practices in a multicultural environment

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

We offer:

  • Contract of employment
  • Hybrid work model
  • Comfortable working conditions (high class offices, parking space)
  • Competitive salary package
  • Strong team-oriented culture
  • Private medical and dental coverage (Medicover)
  • Life insurance
  • Cafeteria program for benefits (multisport card, cinema tickets, etc.)
  • 1000 PLN for spectacles
  • Employee Pension Plan (PPE)
  • ESPP (Motorola Solutions stock programme)
  • Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
  • Access to wellness facilities and integration events
  • Mixed-shift bonus
  • Motorola Solutions is supporting CSR activities and encourages employees to participate.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Read Full Description
Confirmed 15 hours ago. Posted 16 days ago.

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