Maersk

WHO WE ARE

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

WHAT WE OFFER

Maersk is the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there is are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

JOB RESPONSIBILITIES

• Work with related teams and stakeholders to manage the customer's International Supply Chain.
• Ensure smooth execution of the end-to-end shipments by working closely with the customers, carriers, and vendors as well as internal stakeholders.
• Take ownership of the customer issues and solve them in an urgent and responsible manner.
• Handle the booking and planning process with vendors/ shippers (Vendor coordination)
• Handle query resolution with shippers/ customers/ Key Account Managers. Ensure timely resolution and response to the customers.
• Responsible for cross-selling and up-selling, as well as customer retention targets.
• Record and report the performance of the designated Process or Services that help provide suitable recommendations on: Service delivery wins & Service failures
• Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
• Comply with customer SOPs and monitor respective KPIs
• Prepare reports assigned by the Manager
• Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers: Easy to Do Business with, Timely Delivery of Documents, Pro-Active Notification, Exception Management and Efficient claim handling.
• Ensure service delivery is aligned with the agreed client SLA’s.

JOB REQUIREMENTS

• Having at least 04 years of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics companies
• Having good experience managing the Operations / Customer service teams in the Logistics sector is a plus
• Good experience in Supply Chain Management (SCM) / end-to-end logistics product service delivery is a big plus
• Having a Bachelor’s Degree, majoring in Logistics and Supply Chain Management is preferable
• Language proficiency: Professional communication in English is a must. Chinese communication skill is a very big plus.
• Have a Customer-centricity mindset with a continuous improvement approach
• Have excellent interpersonal and communication skills and analytical skills
• Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
• Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.