JPMorgan Chase & Co.

Job Description

Join JPMorgan Chase in transforming customer engagement through innovative digital products and experiences. As a Design Manager, lead the planning and management of workflows and processes that support our growing digital design projects.

Job Summary

As a Design Manager within DCE Auto Lending, you will be responsible for planning and managing the day-to-day workflow and processes." The revision outlines key responsibilities, including overseeing a digital product portfolio and collaborating with cross-functional teams to ensure alignment with business demands and promote customer-centric innovation.

Job Responsibilities

• Oversee and manage a digital product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.
• Facilitate cross-impacting project discussions with multiple Design teams and stakeholders.
• Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand and guide project execution.
• Track projects, ensuring milestones are met and project status is documented and updated regularly; produce reports as needed.
• Partner with Digital and other teams to drive concept readiness and artifact quality, serving as a single point of contact for project status and issue management.
• Ensure all deliverables are clearly specified, scoped, and agreed upon between client and internal teams.

Required Qualifications, Capabilities, and Skills

• 5+ years of project/program management experience, with 3+ years working with digital design or marketing teams.
• Extensive understanding of the product development lifecycle at scale.
• Good understanding of Waterfall and Agile project methodologies.
• Experience or familiarity with Atlassian/JIRA software tools.
• Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.
• Excellent written and verbal communication skills, including the ability to present complex information clearly.
• Strong organizational skills with experience coordinating multiple work streams simultaneously.

Preferred Qualifications, Capabilities, and Skills

• Proven ability to collaborate cross-functionally and influence outcomes.
• Flexible and adaptable to change direction based on team and stakeholder consensus.
• Strong project management skills.
• Passionate about creating customer-centric design.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.