University of Denver

The Office of Teaching and Learning (OTL)

Located within the Office for Faculty Affairs within the Office of the Provost, the current mission of the Office of Teaching and Learning is to improve student learning across the University by fostering innovation and strengthening practices in teaching, course design, curriculum development, and assessment. The OTL staff supports faculty by advancing skills in course design, pedagogy, and academic assessment.

The Office for Faculty Affairs

The Office for Faculty Affairs welcomes and orients new faculty to DU; coordinates faculty development programs across campus; serves as a central resource for information about faculty and faculty policies; supports deans and department leaders with searches, hiring, retention, and advancement; assists faculty with grievances; offers programs to orient new academic leaders; supports programs to improve teaching; and works with departments, colleges, and other offices to enhance faculty experiences.

Information Technology – Enterprise Application Services (IT/EAS)

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University’s core business, as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

• Software implementation, support, and development
• Secure access to institutional information
• Database development and administration
• Data interfaces
• Document Management
• Workflow solutions
• Business Process analysis and improvements
• Consultation with DU departments on software development or purchase
• Data Warehouse administration, reporting, and data mining
• Business Intelligence, Advanced Analytics, and Dashboards
• Application configuration and support
• Intranet Web and Mobile Development

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Constituent Relationship Management (CRM) systems such as Student Recruitment CRM; Student Success CRM; and Advancement CRM, Learning Management System (LMS), Document Management and Workflow.

Position Summary

The Business Analyst reports to the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT). The Business Analyst is physically located in the Office of Teaching and Learning (OTL) and works in close collaboration with the application developers in IT/EAS and the OTL and VPFA staff.

The Business Analyst is primarily responsible for the configuration, administration, and support of multiple instructional applications (e.g., Canvas LMS, Kaltura, Digication Respondus, Turnitin, etc.), business process needs analysis, and operational data reporting and analysis. This position will interface with the OTL, Office for Faculty Affairs, software vendors, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, and managing cross-functional projects.

Essential Functions

• Serve as the functional subject matter expert and primary system administrator of instructional technologies, including but not limited to Learning Management System (Canvas); Video Management System (Kaltura); E-Portfolio (Digication); Proctoring Technologies (Respondus); and assessment software.
• Identify, gather, and document business requirements from users and stakeholders.
• Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
• Work with IT/EAS to coordinate the design, testing, and deployment of system enhancements, process automations, and integrations between these systems, the enterprise ERP (Ellucian Banner), and other systems.
• In partnership with OTL and Office for Faculty Affairs staff, develop test use cases and perform user acceptance testing for upgrades and enhancements.
• Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
• Provide enterprise-wide tier-2 and tier-3 application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions.
• Oversee user and license management, including new user setup/deactivation, roles, profiles, and permissions.
• Perform frequent data quality checks to ensure system data is accurate.
• Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
• In partnership with OTL and Office for Faculty Affairs staff, develop appropriate training materials to support end-user training, including the Ed-Tech Knowledge Base.
• Assist the OTL and Office for Faculty Affairs with internal assessment and participant tracking, including data management, descriptive statistics, report building, and data visualization.
• Research, configure, and schedule standardized reports within the applications.
• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
• Collaborate with OTL and IT/Campus Partnerships on developing University policies and processes for instructional technology applications.
• Responsible for multiple projects or large complex projects with cross-functional teams.
• Primary technology liaison between the OTL, Office for Faculty Affairs, IT/EAS, and software vendors.
• Coordinate regularly scheduled meetings with the OTL, the Vice Provost of Faculty Affairs, or other Faculty Affairs staff, and IT/EAS.
• Partner with the OTL, Vice Provost of Faculty Affairs, or other Faculty Affairs staff, and IT/EAS teams to prioritize projects using the IT prioritization rubric.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• General understanding of instructional practices
• Basic knowledge of learning management systems and instructional technologies used for proctoring, assessment, video management, and e-portfolio management
• Understanding of program assessment, including the ability to perform basic data analysis and visualization
• Strong knowledge of SQL
• Ability to gather detailed business requirements and analyze business processes and data
• Ability to perform system administration, configuration, testing, and training
• Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
• Basic project management skills
• Solid foundational understanding of Microsoft Office products, Excel, and Word
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
• Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data, and interpret/visualize data for diverse audiences.
• Ability to prioritize and organize a high volume of work
• Ability to communicate clearly and concisely, both orally and in writing
• Attention to detail is critical
• Work effectively in a team environment
• Strong troubleshooting and problem-solving skills
• Ability to use intuition and apply knowledge from previous experiences
• Committed to providing excellent customer service and innovative problem-solving
• Team-oriented
• Collaborative
• Engaged, professional, supportive
• Challenge the status quo to seek the highest levels of performance and service quality

Required Qualifications

Business Analyst I

• Bachelor’s Degree or equivalent experience in a business analyst position
• Entry level to 2 years of experience or coursework specific to business analysis

Business Analyst II

• Bachelor’s Degree or equivalent experience in a business analyst position
• 3-5 years of experience as an application administrator or business analyst
• Experience with SQL

Preferred Qualifications

Business Analyst I

• Degree in business administration, computer information systems, management information systems, or other related field
• Experience with SQL and reporting software (Cognos, Tableau, etc.)
• Experience working with learning management systems and/or educational/instructional technologies
• Experience in a higher education working environment

Business Analyst II

• Degree in business administration, computer information systems, management information systems, or other related field
• Experience reporting software (Cognos, Tableau, etc.)
• Experience working with learning management systems and/or educational/instructional technologies
• Experience in a higher education working environment

Working Environment

• Standard office environment
• Unexpected interruptions occur often, and the stress level is moderate to high
• Noise level is quiet to moderate

Physical Activities

• Ability to sit in front of a computer for an extended period of time
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. evenings and weekends as needed.

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 7, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 10.

Salary Range

Business Analyst I

The salary range for this position is $65,000 - $72,000.

Business Analyst II

The salary range for this position is $74,000 - $84,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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