Job Requirements
Benefits of this Opportunity:
- Career advancement opportunities
- Incremental increases of hourly rate
- Responsibility for scheduling front desk staff
- A voice in management decisions
- Participation in the hiring process
- The capacity to improve the business
Responsibilities:
- Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
- Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
- Prepare front desk schedules in accordance with staffing guidelines
- Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
- Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
- Attend all required meetings
- Review the job performance of all staff within Pyramid Guidelines
- Conduct necessary meetings and ongoing training
- Maintain the condition of your area and equipment
- Insure that you are in accordance with all Pyramid Hotels accounting standards
- Follow all standards set forth by the hotel and the company
General Duties
As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff). You will also be expected to communicate on a daily basis with the night audit.
Work Experience
The Qualities Necessary to Succeed:
- A commitment to the quality and performance guidelines and your role as a Director of Front Office.
- Effective communication
- The desire and ability to learn and advance
- A flexible schedule
- Professional experience and skills for your position
- Professional appearance and demeanor
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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