JPMorgan Chase & Co.

Job Description

In J.P.Morgan, the Wholesale KYC Operations (WKO) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets.

As a Wealth Management KYC Associate within the Wholesale KYC Operations (WKO) team, you will be responsible for managing the entire KYC process, ensuring that all client profiles are completed accurately and promptly. You will collaborate with client-facing teams to guarantee all client records adhere to Anti-Money Laundering (AML) and Know Your Client (KYC) regulatory standards. Your role will involve close cooperation with Bankers/Banking Team, Line of Business (LOB) Operations, and Compliance, managing the relationship to facilitate timely client response and feedback. You will also be expected to stay updated with all regulatory changes and requirements related to client KYC, Suitability, and Documentation. You will act as the subject matter expert in Wealth Management sector, bridge the knowledge gap to develop employees, and partner with Bankers/Banking Team, Line of Business (LOB) Operations, and Compliance; managing these relationships to drive timely action & resolve challenges.

Job Responsibilities

• Exhibit the highest standards of customer service with clear transparent communication to the banker articulating requirements and time commitments
• Act as the single point of contact handling the KYC and also facilitate queries, including issues around PEP, screening, regulatory, compliance, legal, operational risk
• Analyze AML risks associated with the client, identify and escalate potential risks and issues as appropriate
• Comprehend the KYC risk factors and to summarize the overall risk of the client
• Provide own/broader team with subject matter expertise and guidance to perform their job function; coaching team to make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Cultivate an environment of strong team work and client focus
• Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
• Evaluate and present solutions to improve controls across the organization and process
• Identify and execute initiatives to maintain a robust end to end process

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Economics or other related disciplines
• At least 7 years of KYC or related experience, with strong understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
• Proven ability in team & book of work management; with capability to deep dive into the detail
• Excellent verbal and written communication skills plus strong negotiating abilities
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders
• Strong research, analytical and comprehension skills, with ability to critically analyze client risk / controls
• Self-starter and is able to operate with minimal oversight

Preferred qualifications, capabilities, and skills

• KYC experience within the Wealth Management / Private Banking sector
• Strong presentation skills
• Knowledge of project management
• Experience in leadership roles such as team leader or manager
• Business fluency in written/spoken Mandarin to support Chinese speaking clients in China

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.