What We Offer
Benefits We Offer
About our Program:
San Benito Mobile Crisis team is a Mobile Mental Health Evaluation Team, that handles psychiatric emergencies for both youth and adults, who are experiencing challenging mental health issues. This team can facilitate psychiatric hospitalization and write 72 hour holds, or engage in safety planning, if the person in crisis does not meet criteria for a hold. Our team also has an aftercare component, to ensure linkage to mental health resources or additional resources, as assessed during the crisis response.
Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
JOB SUMMARY
Schedule: M-F: 3 nights & 2 days (8-5pm & 4pm-2am) with flexibility.
Works within the vision, mission and philosophy of the agency. Hires, develops, trains, and manages Crisis Intervention Specialists and or Family Specialists to ensure quality services to individuals in the community, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action while providing crisis de-escalation services. Functions as one of two liaisons between the team and community partners. Coordinates and supervises daily program operations, assures adherence to policy and procedures. Collaborates with agency leadership to ensure quality document completion. Ensures fiscal stewardship of program funds. May require certification in restraint protocols.
RESPONSIBILITIES AND DUTIES
1. Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis.
2. Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
3. Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis.
4. Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents.
5. Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating.
6. Ensures individuals voice is heard and is culturally responsive to internal and external customers.
7. Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
8. Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
9. Models how to create an effective strength-based relationship with a child an individual and trains counselors Crisis Intervention Specialists an or Family Specialist in same.
10. Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
11. Management and oversight of 24-hour scheduling, including managing last minute call outs, vacations and training requirements
12. Oversees and supports the implementation of treatment plans safety planning and resourcing for individuals served.
13. Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
14. Completes all required documentation and ensures the same with direct reports.
15. May participate in after hours and weekend on call rotation which may include in person response.
16. Supports staff in following all risk management and incident reporting procedures.
17. Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
18. Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
19. Ensures and monitors defined outcome achievement for youth and families individuals and satisfaction levels for youth, families individuals and referring workers and agencies.
20. Provides effective crisis and risk prevention and management
21. Manages operations including utilization of resources such as all administrative electronic systems.
22. Assumes a leadership role in the development of the Crisis team.
23. Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
24. Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.
25. Required to meet applicable productivity and documentation requirements
OTHER DUTIES AND RESPONSIBILITIES
1. Practices self-care, remains aware that others may be contending with stress, and treats other with grace.
2. Driving to appointments with clients and their families or other key contacts.
3. Physical interactions with children of variable ages such as but not limited to games, sports, and other activities.
JOB SPECIFIC COMPETENCIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
MINIMUM EDUCATION AND/OR EXPERIENCE
Education Requirements
Experience Requirements
PHYSICAL REQUIREMENTS
Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:
If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
Yes. Must possess a valid CA driver's license and active insurance.
Bachelors Degree or better in Counseling or related field.
Bachelors Degree or better in Counseling Psychology or related field.
Bachelors Degree or better in Mariage and Family Therap or related field.
Bachelors Degree or better in Psychology or related field.
Bachelors Degree or better in Social Work or related field.
Driver License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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