Standard Chartered

Job Summary

This position entails the prompt evaluation of a variety of alerts, including VRM (Visa Risk Manager), MasterCard Connect, FALCON, FRMS (Fractals), TMX (ThreatMetrix), and FTDH (Fraud Transactions Dispute Handling), to effectively reduce the risk of fraud associated with Credit and Debit Cards, as well as Branch Accounts. It is essential to verify transactions with customers when suspicious activities are identified and to address risk concerns swiftly prior to the designated closure date. The role requires constant vigilance, robust analytical abilities, and exceptional customer service skills to uphold the security and integrity of the bank.

Key Responsibilities

• Timely reviewing of (Visa Risk Manager), MasterCard Connect, FALCON, FRMS (Fractals), TMX (ThreatMetrix), and FTDH (Fraud Transactions Dispute Handling), to minimize fraudulent exposure against Credit / Debit Cards and Branch Accounts.
• Review and Resolve ADEPTRA alerts, SMS’s and Customer calls.
• Make calls to the customers for “Confirmation of Transaction” in cases of any suspicious activity found through system or manual reports.
• Analyst must obtain positive verification to remove any doubts as to the identity of the card
• Perform temporary blocking, where customer is “not in contact” & there is a suspicious activity on card / branch account.
• Placements of permanent blocking with relevant codes, in case of confirmed fraud with respect to fraud type and ensure timely escalation to fraud operations or relevant units.
• To identify and locate fraud prior to, during or subsequent to the completion of the fraudulent activity using statistical monitoring programs such as Fraud Detection Systems & Process/ Reports.
• To achieve significant improvement in timeliness and accuracy in Authorization’s service delivery, optimize resource utilization and provide 24x7 Customer support.
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across Wealth and Retail Banking Customers segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Develop effective fraud risk management strategies and timely deploy these strategies across products and channels
• Ensure all risk issues are addressed by taking timely actions before the approved closure date.
• Monitoring of all reports to identify all irregularities/excesses to ensure that immediate actions are in place.
• Attend all required and mandatory trainings
• Ensure compliance with the basic tenets of the AML, General Code of Conduct (GCOC) and other relevant policies of Bank & be a part of out-serve initiatives
• To Ensure Data Protection & Client Data Confidentiality
• To follow the clean desk policy all the time

Skills and Experience

• Good written and verbal communication
• Detailed oriented
• Interpersonal skills
• Time management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.