Expedia

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Travel Partnerships and Media (TPM) helps partners, including hotels, airlines, destination marketing organisations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The Director, EMEA & APAC Ad Client Success Management (CSM) position sits in our Expedia Group Advertising (EGA) division of TPM, dedicated to building creative media partnerships for travel advertisers enabling them to use Expedia's network of leading travel brands and global sites.

We have revolutionised the way brands reach and connect with online travel consumers, emerging as a leader in online advertising among travel and e-commerce brands. With a growing product portfolio offering a multitude of advertising and sponsorship opportunities, our EGA team at Expedia has created a viable marketing platform for advertising partners to reach the 131 million worldwide monthly unique visitors that visit Expedia Group sites.

Are you someone who is interested in driving a fast-growing, travel media operations business? Do you love to harness the power of e-commerce to help partners efficiently meet their goals and optimise their results? We are looking for a Director, Ad Client Success for our Ad Operations team.

You are a thoughtful leader who can effectively build and lead successful teams through partnership, motivation and innovative solutions. In this role you will have full operational responsibility for our EMEA & APAC Ad Client Success teams.

You will be responsible for collaborating with regional sales leadership to create complementary client success strategies to help sales meet and beat targets. You will also partner with the Sr. Director of Ad Client Success to define strategy for the global Client Success team and work directly with your team to execute their successful roll out on a global scale.

This position will lead team members based in Singapore, Tokyo, Brisbane, London, Madrid, Dubai and Paris, focusing on excellent execution and optimisation of our display advertising campaigns. In this position, you are passionate about high partner and seller satisfaction, as well as operational efficiency and excellence.

About you:

You have a deep understanding of advertising operations and campaign management. You have worked for an advertising publisher passionate about executing campaigns, at scale. You have managed other managers and remote employees and teams. You understand how rewarding and meaningful it can be to manage a global organisation. You are experienced working across many groups, organisations, and locations. You understand the dynamics of working directly with sales and marketing disciplines. You build bridges and remove barriers.

Responsibilities:

• Communicate client success and campaign management plans and results to internal and external audiences
• Source and manage campaign success professionals
• Manage a campaign production calendar and works across teams to ensure accurate and timely campaign implementation and delivery
• Work cross-functionally to understand global campaign performance analysis and identify actionable insights to improve effectiveness
• Collaborate with product and tool teams to implement capabilities that enable faster, more efficient, and more accurate execution of campaigns
• Strong project management skills, including development of timelines, communication of project status, and ability to move projects from concept strategy development through tactical implementation/execution
• Partner with internal teams and clients to execute all contextual and data-enabled advertising campaigns, ensuring high quality and on time delivery to improve revenue and partner success
• Manage an organization of client success professionals responsible for day-to-day tactical efforts
• Partner with Yield and Media Insights and Planning teams to execute, test, and validate segmentation methodologies and to measure campaign performance and course correct as execution unfolds
• Own the maintenance, development, and execution of program and campaign measurement, analysis and reporting
• Manage measurement and reporting activities, which accurately reflect business results and informs future decision-making for campaigns and offers
• Provide leadership in defining, mapping and documenting key processes
• Act as mentor regarding questions on campaign priorities, responsibilities, resources, and timing

Strengths you will need:

• Visionary leadership
• Verbal and written communications
• Able to simplify the complex
• Can work with limited direction
• Very strong cross group teamwork
• Transparency and humility
• Understanding of balance
• A learning mindset

Qualifications:

• Bachelor's degree or MBA
• Experience managing, mentoring, and motivating ad operations teams required.
• 10+ years Advertising Operations experience
• Minimum 5+ years of ad operations management experience
• Ability to work within ambiguity
• Track record of consistently exceeding operations goals, individually and as a manager of a team
• Excellent communication skills – in both written and oral presentation
• Strong organizational and time management skills
• Ability to display excellent judgment through sound, well-informed decision-making
• Approximately 20% travel required
• Strong propensity to take initiative and flourish with change.
• Demonstrated ability to effectively communicate to seek to understand the needs of internal and external customers
• Build and develop high performance teams
• Experience managing remote teams
• Consistent experience in influencing the culture of organizations.
• Ability to influence senior leaders and peers to get things done.
• Experience delivering high quality results, whilst thriving in a fast-paced environment.
• Familiarity with regional EMEA & APAC travel and marketing dynamics

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.