Heathrow

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.

In this critical role, you will be accountable for overseeing the cyber incident response function, including leading a specialist team, managing live incidents, and driving continual improvement in our resilience and response capabilities. You will develop and execute response playbooks, coordinate simulation exercises, and implement robust processes that ensure Heathrow is prepared to detect, contain, and recover from cyber security incidents effectively and efficiently.

• Leading and managing the Cyber Security Incident Response team, ensuring effective coordination and execution during security incidents.
• Providing hands-on leadership during incident response, including technical guidance to first responders and timely communication with stakeholders.
• Maintaining and validating incident response plans, procedures, and runbooks, and preparing simulation exercises to test readiness.
• Investigating and analysing incidents, performing root-cause analysis, and supporting post-incident remediation and lessons learned.
• Monitoring threat intelligence sources to stay informed on current attack trends and assessing their impact on the organisation.
• Communicating investigation findings to business units to improve the overall cyber security posture and inform future defensive strategies.
• Compiling and analysing incident data for management reporting, trend analysis, and continuous improvement of response capabilities.
• Certified Information Systems Security Professional (CISSP) and/or Global Information Assurance Certification (GIAC) or similar.
• Strong experience in cyber security operations, especially in an incident response role or security operations centre.
• Proven ability to lead and manage cyber security incidents, including coordinating technical teams and engaging with business stakeholders under pressure.
• Strong understanding of threat landscapes, attack techniques, and digital forensics to support effective investigation and containment.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.