FirstCash

Description

Position at First Cash

What Makes a FirstCash IT Project Manager II?

The IT Project Manager II leads all phases of multiple projects from initiation through deployment, ensuring each is executed successfully and delivers approved requirements on time. This role requires a results-driven leader capable of managing complex, concurrent initiatives while working within a defined project framework and leveraging experience and strategic judgment to achieve objectives.

Acting as the central liaison between business stakeholders and technology teams, the IT Project Manager II translates business goals and vision into actionable plans, facilitating collaboration and alignment. They are also responsible for analyzing tradeoffs between application usability and performance to ensure that project outcomes balance technical feasibility with business needs. This role demands strong communication, organizational, and problem-solving skills to drive projects to successful completion.

Who is FirstCash?

FirstCash’s more than 3,000 pawn stores in 29 U.S. states and the District of Columbia and in Latin America, which includes all the states in Mexico and the countries of Guatemala, Colombia and El Salvador, sell a wide variety of jewelry, electronics, tools, appliances, sporting goods, musical instruments and other merchandise, and make small non-recourse pawn loans secured by pledged personal property.

FirstCash, through its wholly owned subsidiary, AFF, also provides lease-to-own and retail finance payment solutions for consumer goods and services through a nationwide network of over 13,000 active retail merchant partner locations.

The Company employs almost 20,000 people between the U.S. and Latin America. FirstCash is a component company in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®.

What We Offer:

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are granted an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years.
• SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years.
• Auto-enrollment in the FirstCash 401k program after six (6) months of employment.
• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Access to the FirstCash Pet Insurance program

Essential Job Duties:

• Must have worked on software development related projects that follow an SDLC and change process.
• Must have worked in banking or loan industry with understanding of regulatory requirements.
• Must have technical understanding of POS systems, video, network, telephony, and infrastructure installs.
• Work with multiple groups/teams within our organization, as well as external vendors.
• Take ownership over project scope, timeline and budget, and hold the project resources accountable for their responsibilities.
• Drive and manage priority projects using SDLC and Waterfall or Agile project framework.
• Design project plans/schedules and tracks all milestones for implementation of new products, functionality and services.
• Review all project deliverables and ensure adherence to quality standards set by project governance.
• Be proactive and self-sufficient in managing risks, action items, dependencies and issues, with an understanding of when to escalate to the management team.
• Identify appropriate internal and external resource requirements and develop the project schedule to ensure timely completion to meet the project’s goals.
• Work with functional managers and other project team members to determine mitigation plans, as appropriate.
• For projects involving external vendors, manage contractor resources in areas of design, development, consulting, etc.
• Encourages respect and collaboration among all project team members.
• Present weekly project updates to the Technology leadership team and status reports to the business community.
• Work closely with second and third level Business Systems Analyst, Project Managers, Infrastructure, and Support teams to ensure all process evaluations, requirements-gathering, system analysis, high level design and any other necessary project requirements are properly executed and documented.
• Coordinate with business partners to ensure User Acceptance testing is comprehensive and all requirements are approved for production deployment following change request processes.

Team Leadership and Management:

• Has no direct or indirect reports.
• Work under some general direction.
• Independently determines and develops approach to solutions.
• Participates in determining objectives of assignments.
• Plan schedules and work activities in accomplishing objectives.
• Work is reviewed upon completion for adequacy in meeting objectives.

Minimum Qualifications:

• Bachelor’s degree, or equivalent, plus a minimum of 2+ years related experience.
• Highly proficient in MS-Office suite, including Office365, SharePoint, Microsoft Project, Excel, and Visio.
• Technical background as it relates to bank loan products, POS systems, video, network, telephony, and infrastructure installations.
• Experience managing software development and infrastructure projects related to in-house systems, accounting and bank products, hardware configurations, and other business and/or regulatory type effort.
• Excellent leadership, problem solving and time management skills.
• Excellent written/oral communication and facilitation skills. Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Ability to multi-task, elicit cooperation and communicate to all levels of management and all departments within the organization.
• Exercises good judgment and understanding of dependencies across multiple projects.
• Must be detailed oriented, very organized, and capable of pushing back when deliverables do not meet the quality we expect, or delays threaten the project timeline.
• Must be a motivated, forward-thinking individual who is able to work with minimal supervision.
• Ability to adapt to a changing environment and meet aggressive deadlines.
• Ability to multi-task several assignments and projects at one time.

Preferred/Bonus Skills:

• Experience with SDLC and Waterfall or Agile development preferred.
• Project Management Institute certification - Project Management Professional (PMP) and/or Agile Certified Practitioner (ACP) preferred, but not required.
• Bi-lingual a plus, but not required.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

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FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1