Ford Motor Company

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Ford Customer Service Division (FCSD), within Ford, is committed to provide our customers the “Always On” experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that:

• Dealers use to Diagnose, Repair & Service our vehicles
• Customers use for a seamless Service experience
• Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business.

FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.

Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase productivity for our customers & dealers? Our group has been tasked to develop scalable building block platform for FCSD. Does it sound exciting? Then, join our team as a Product Manager.

In this position...

The Ford Customer Service Division Tech group is looking for a Product Manager who embraces Lean, Agile and Human Centered Design practices to deliver innovative software products. Product Managers will work in small and cross-functional teams. The Product Manager will collaborate directly and continuously with Software Engineers and Designers to build, validate and release software products early and often.

This opportunity is in Dearborn, MI and the team is normally onsite 2-4 days per week.

What you'll do...

• Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.
• Work closely with Business Partners to define a product vision and break it down into an actionable backlog of user stories for the development team.
• Work hands-on with the development team to prioritize, plan, and deliver software that creates excellent user experiences.
• Collaborate with the product team to define specifications, requirements, and acceptance criteria for deliverables.
• Help Business Partners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.
• Work with product designers to ensure timely delivery of designs and assets to the development team.
• Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights
• Create assets to guide product development work (Discovery, Framing and Scoping documents, opportunity trees, user stories).
• Help partners understand our iterative development approach.
• Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills.
• Help innovate and iterate on agile PM processes and share our learnings.

You'll have...

• Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering or related field or a combination of education and equivalent work experience
• 3+ years of Product Management experience to include defining product vision, strategy, product roadmaps and building and managing backlogs
• 2+ years of experience working with Agile software methodologies (Scrum, eXtreme Programming, Kanban) or similar.
• 4+ years of progressive responsibilities in a software development/delivery environment

Even better, you may have...

• Master’s Degree in Computer Science, Computer Engineering, Systems Engineering or related field
• Previous development experience preferably with Java, Web, React and similar technologies
• Skilled at defining and prioritizing product features.
• Strong leadership and communication skills and the ability to teach others.
• Ability to work collaboratively with others and navigate complex decision making.
• Ability to collaborate well with engineers, designers, and business partners.
• Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications.
• Curious about new technologies and exhibit a strong desire to learn.
• Practice in Lean/Lean Startup thinking, human-centered product development and Agile Software development
• Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2025-benefits-and-comp-gsr-sal-plan-2.pdf

This position is a range of salary grades 6-8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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