American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director, US MR Program Management, will oversee the operations and management of one of the world’s largest loyalty programs, Membership Rewards. He/ She will lead the team responsible for customer experience, program excellence, day-to-day processes and regulatory compliance of the program. He/ She will also drive strategic projects for the Membership Rewards program and lead proactive efforts to ensure program excellence as we innovate across the program.

• Identify customer pain points, mitigate issues and enhance the customer experience
• Collaborate with Enterprise Platforms, MR Operations and Servicing to identify opportunities and enhance MR capabilities and processes
• Collaborate with Analytics, Fraud, Servicing and Partnerships teams to monitor and address MR Program misuse and fraud
• Support regulatory inquiries and monitor regulatory environment for program impacts in partnership with Legal, Compliance, Operational Excellence and Government Affairs
• Oversee MR process reviews and audit
• Lead and develop high-performing team of 4

Skills & Qualifications

• Dynamic leader with a passion for team development
• Demonstrated success distilling complex information and synthesizing key insights for audiences at various levels
• Energetic team player with a positive attitude, proactive mindset and passion for our customers – plus the ability to see issues from a customer POV
• Experience with technology-enabled programs
• Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions
• Calm under pressure and flexible amidst change
• Desire to work in a fast-paced collaborative environment

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.