State of California

Job Description and Duties

Under initial close supervision of the Information Technology Supervisor l, the Information Technology Technician performs routine support tasks, following well-defined procedures, within guidelines for the Department of State Hospitals (DSH). The primary duties of the IT Technician lie within the Client Services domain of the IT Technician classification. Incumbents may install or repair hardware or peripheral equipment; manage user accounts and technology inventory; resolve client incidents or requests; ensure software/hardware compliance with security policies; create, test, maintain, and deploy desktop and laptop products; configure and/or modify software programs; perform data import and export activities; monitor information technology systems to ensure integrity and tune the system to meet performance requirements; troubleshoot routine issues; and other related activities.

• Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey

You will find additional information about the job in the Duty Statement.

Working Conditions

• This position reports to the DSH Metropolitan State Hospital in Los Angelos County. A hybrid Telework schedule, consistent with the State of California's in-office requirement, may be considered with prior approval from management. The incumbent may also be required to travel throughout California as needed, with prior notice.
• The State’s Commute Programs provide bicycle, mass transit and vanpool incentives to eligible state employees. The State’s mass transit incentive pays 100% of the transit pass up to the IRS maximum of $325 per month in 2025.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-482074

Position #(s):

461-133-1400-001

Working Title:

Desktop Support and Field Services Technician - Hybrid Telework

Classification:

INFORMATION TECHNOLOGY TECHNICIAN

$4,013.00 - $5,377.00 A

$4,354.00 - $5,836.00 B

$4,790.00 - $6,420.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Los Angeles County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

DSH - Metropolitan

Department Information

Department of State Hospitals - Metropolitan LA

11401 South Bloomfield Avenue

Norwalk, CA 90650

Department of State Hospitals – Metropolitan is in the vibrant community of Norwalk,15 miles east of Los Angeles. To the south are entertainment venues like Disneyland, Knott's Berry Farm, the marinas and beaches of Huntington, Newport and Laguna. To the west are Palos Verdes and Marina Del Rey.

The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.

Department Website: https://www.dsh.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.
• While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.***

NOTE: If applying by mail, please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only.

Candidates who reside outside of the State of California may be admitted to the job interview. However, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification, resumes and/or Statements of Qualifications do not take the place of the STD 678. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section.

Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply their coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DSH accepts foreign transcript evaluations that are completed by one of the services listed on these webpages:

• National Association of Credential Evaluation Services or
• Association of International Credential Evaluators, Inc.
• https://www.ctc.ca.gov/credentials/commission-approved-foreign-transcript-evaluating-agencies

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/28/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals

Whitney Brown

Attn: Whitney Brown

1215 O Street, MS-17

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals

Whitney Brown

Whitney Brown

1215 O Street, MS-17

Sacramento, CA 95814

Application drop-off locations may be non-operational during weekends and holidays.

08:30 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
• Please see the Statement of Qualifications section at the bottom of this job advertisement for more details.
• Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified.
• Other -
• Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your TRANSCRIPTS along with your application (STD. 678) to be considered for this position.
• Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dsh.ca.gov

Human Resources Contact:

Whitney Brown

(916) 562-2304

SacClassificationandPay@dsh.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Office of Human Rights

(916) 573-2727

dsh.eeo@dsh.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ should include your name with “Statement of Qualifications” appearing below it in the page header, and the header contents should be centered. Each question(s) must be numbered and addressed in the same order as listed below. Resumes and/or Cover Letters cannot replace the SOQ. Applicants that do not submit the required SOQ may be disqualified.

Requirements for Statement of Qualifications:

• Paper Size to be 8 ½” x 11”
• Left, Right, Top, and Bottom Margins to be 1”
• Font type to be Arial, Font size to be 12
• Do not exceed two pages in length

Please respond to the following SOQ questions:

1. What skills do you possess, that you think are the are most critical to be successful in this position? Please describe your experience in using those skills.
2. Describe the last time you worked with an upset customer, what the key details were, and what steps you took to resolve it?
3. How would handle a call from a customer that said they can’t print?

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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