Amazon

DESCRIPTION

People Analytics Technology & Operations Excellence (PATOE) is looking for a Strategy and Business Operations Lead to help the organization run efficiently and effectively. Our vision is to connect all Amazonians with the information, resources, and insights they need through best in-class solutions fueled by data and science. This mission encompasses multiple businesses and systems across the People eXperience Technology (PXT) organization, and larger Amazon tech organizations. The new scope of the PATOE organization has an expansive jurisdiction dealing with the PXT technology, data systems, reporting, and analytics for NA field PXT, NA Corp/Tech PXT, GOLD, Welcome Door, PXT Academy, Site Lifecycle, PXT3, and EXR.

This PATOE leader helps strategically maximize the value, impact, and operations of the PATOE leadership team. They are a trusted advisor to the PATOE Director and work to ensure the Director's time, energy, and attention are focused on the organization’s biggest priorities. This role requires the ability to earn trust with individuals at all levels within PATOE and People eXperience Technology (PXT). It requires excellent written and verbal communication, and strong stakeholder management skills. The individual must have a sense of urgency, demonstrated influencing skills, high attention to detail coupled with the ability to connect back to the overall strategy, and a track record of consistently delivering results in a dynamic environment. This role reports directly to the PATOE DIrector and requires considerable discretion and high-judgement.

Key job responsibilities

Facilitating strategic and annual planning processes and related ‘rhythm of business’

• Develop, execute, and iterate PATOE’s ‘rhythm of business’ aligned to Amazon’s and PXT’s planning cycles
• Develop and manage SPS/OP1/3YP processes that provide core and common themes, guidance, and templates to facilitate top-down and bottom-up planning cycles, and work with Finance to support the annual budget preparation and review process
• Identify strategic opportunities across the organization, using insights to help influence strategic direction
• Meet regularly with leadership team members to look around corners and stay current on emerging challenges/ opportunities and overall org sentiment
• Draft and iterate documents, email, org communications, etc. related to all above activities

Developing mechanisms to support timely process execution, bar-raising outcomes, and ongoing accountability

• Identify, prioritize, and resolve operational barriers to org effectiveness and efficiency (e.g., knowledge sharing, communications, engagement)
• Develop and execute goal creation and tracking mechanism to support inspection and prioritization of PATOE roadmap
• Partner with Finance to manage team budgets, operating expenses, head count allocations, and project entitlements
• Create and iterate ‘leading practices’ for drafting, preparing, and presenting documents to senior leaders that includes engaging PATOE LT in decision-making and direction throughout the process, and provide support and guidance to doc owners as needed

Supporting the PATOE Director to scale their impact and optimize their time

• Work closely with the PATOE Director’s Executive Assistant (EA) to monitor and review the Director’s time to focus on strategic priorities, meeting with the Director regularly to obtain feedback and guidance on prioritization and preparation
• Ensure the PATOE Director is well prepared and informed for critical meetings, coordinating input/deliverables needed from others, and managing meeting preparation work back schedules
• Maintain quality control of information and communication to reduce reactivity; anticipate needs and work to solve problems before they occur
• Serve as the primary point of contact for the PATOE Director for stakeholders, providing guidance and support as needed
• Ensure PATOE Director is briefed on key priority matters as required in liaison with PATOE leadership and other functional areas

Owning and/or supporting special projects, strategic initiatives, and recruiting

• Partner with Recruiting and Student Programs to proactively fill the talent pipeline
• Scope, develop, and implement project plans
• Conduct research and analysis in accordance with project requirements
• Facilitate successful project delivery and handoff of operational follow-up/ongoing work
• Ensure strong follow-up management on action items and questions
• Perform ad hoc deep dives in collaboration with Product/Program owners, Finance and recruiting
• Lead PATOE-level projects that require a single threaded owner outside the existing program areas, including PRFAQs

A day in the life

Run the major operations for the PATOE team, including goals/strategy, talent/OD, and financial processes. Role sits on the PATOE SLT and has stakeholders across Ops PXT. The role will use these domains and other special projects to continually mature PATOE's operating model and its place within PXT.

About the team

1 PATOE’s Vision | PATOE technology, partnerships, data stewardship, and research make Amazon both a strong business and a great place to work. We are the strongest, most sought-after team when embedding evidence-based decisions and technology into the employee journey. PATOE’s superpower is getting the right evidence into the right hands, unleashing the collective ability of Amazonians to make great decisions for our employees and our operations.

PATOE is a wide range of complimentary experts who navigate the complexities of technology, data, insights, and partner teams to remove knowledge blockers and improve decision making. We are excited every day to help customers plan, react, and inspect the things that matter to them while continually maturing what it means to do people analytics and technology for Earth’s Best Employer.

2 PATOE’s Mission Statement | PATOE powers Amazon by maximizing the impact PXT technology, data, and insights have on the operations business.

3 Tenets (unless you know better ones):

a. We know when to own and when to broker. Systems of record, business processes, goals, and projects live in many places and are owned by many teams. PATOE understands how products, processes, and data are the direct functions of the organizational ecosystem and knows when to own work and when to rely on partners. We constantly calibrate and negotiate these boundaries.

b. PATOE knows its customers by knowing the business. Obsessing over customers is Amazonian, and a critical way we do this is by obsessing over business priorities and business outcomes. PATOE understands how Operations, Finance, and PXT talk about operational, financial, and people results and works backwards from these to negotiate and prioritize its own work.

c. We continuously calibrate the tension between scope, speed, and spend. As any factor gets (less scope, more time, more money/headcount) prioritization gets easier, but the reality is all three have limits. We articulate tradeoffs well and make high judgment decisions on behalf of our customers and their business priorities.

d. We deliver diverse value propositions for technology and data. Technology, data, and research provide value in different ways to different users. PATOE helps its customers articulate their nuanced needs so it can provide the right tools and/or evidence at the right speed to move the business forward.

e. PATOE work serves all levels of technical skillset. PXT is still learning how to use HR data well and non-PXT teams are still learning where these data and technology add value alongside the rest of their business-critical metrics. Information is most powerful when democratized, so PATOE focuses on making products, processes, skills, data, and tools accessible to everyone.

f. PATOE protects time to create indirect value. PATOE supports many operational needs and therefore must vigilantly protect time to work on incremental and disruptive innovation. Without this, both efficiency and quality will cease to improve.

4 PATOE Objectives anchor its prioritization to aspirations. We work every day toward the following:

a. Build the most reliable, easiest to navigate PXT reporting suite across Amazon

b. Create a sustainable, reliable, and equitable technology experience that improves the employee experience

c. Enable early, consistent, and robust measurement strategies for every significant PXT product, program, and policy

d. Build the smartest, most agile data ecosystem PXT has ever seen

e. Create actionable insights about things that matter to the business

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• 7+ years applied HR experience (any sub-discipline)
• 2+ years in a strategic or program-based role (or equivalent in project work)

PREFERRED QUALIFICATIONS

• Master's+ in business administration, HR, finance, or similar field
• 10+ years experience
• Experience as Chief of Staff or Rhythm of Business lead
• Strong ability to build relationships and influence without authority
• Strong ability to build, improve, and/or maintain business processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141,400/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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