Bottomline Technologies

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Job Summary

This role is responsible for delivering payment solutions for our customers, ensuring that activities are completed effectively, efficiently and within the agreed timeline. This involves being the primary point of contact for customers, typically managing up to 10 projects at any one time, implementing best practices, using techniques and tools for project planning and delivery. The role requires adherence to best practices, ensuring high-quality delivery that aligns with established service standards and has ultimate responsibility for project time, cost and quality.

Key Responsibilities

• Leading the planning and delivery of customer projects, specifically WebSeries, C-Series and PCM projects.
• Facilitating the definition of the project scope, goals and deliverables.
• Proactively offering customers domain and subject matter expertise.
• Maintaining customer interaction and management, with sponsors, stakeholders and users.
• Generating customer-facing documentation including project plans and all associated management records.
• Providing timely and accurate internal status reports.
• Forecasting and delivering against financial targets, aligned to project deliverables.
• Building and maintaining an excellent level of knowledge of Bottomline solutions and the business problems that they solve.
• Collaborate with cross-functional teams (Product, Engineering, Sales and Support).
• Customize solution configurations based on client requirements, industry best practices and regulatory standards.
• Perform end to end testing on configurations in local systems for on premise solutions.
• Conduct requirement-gathering sessions, system demos and training.
• Act as the primary customer contact during the implementation lifecycle, providing regular updates and managing expectations.
• Identify potential project risks and develop mitigation strategies.
• Provide post-implementation support and knowledge transfer to clients and internal teams.
• Document implementation processes, configurations and client-specific solutions for future reference and compliance.

Customer Focus

• Providing a positive service that exceeds customer expectations
• Supporting the department to achieve exceptional levels of customer service by ensuring that processes and controls are maintained.

Collaboration

• Ensuring the effective use of resources
• Establishing common processes and sharing best practice
• Ensuring that project issues are escalated in a timely manner
• Ensuring good levels of communication with other departments

Innovation

• Establishing, monitoring and improving departmental processes. Strive to standardize and introduce economies of scale
• Sharing lessons learnt within the team and department
• Supporting the roll out of new solutions.

Continuous Improvement

• Participating in peer review of tasks, challenging and reviewing best practices
• Taking ownership of a particular process, product or domain. Becoming a Subject Matter Expert
• Actively participate in personal and team development initiatives, fostering growth and adaptability.

Skills, Knowledge and Behaviors Required. If you have two or more of the skills listed below, we would like to hear from you.

• Experience in banking application implementations and knowledge of ACH/WIRE/ Foreign drafts/SWIFT and other payment methods.
• Proficiency in SQL and XML for data mapping and transformations.
• MQ and Linux knowledge.
• Experience in a Project Management or a consultancy role.
• Proven track record of managing high-value projects to conclusion whilst managing stakeholders.
• Demonstrate a capacity for critical thinking, problem solving and decision making.
• Great verbal and written communication skills.
• Excellent organizational skills.
• A responsible attitude.
• Energetic and positive.
• Good 'people skills' for building relationships with colleagues and customers at all levels.
• Calmness under pressure.
• The ability to motivate people.
• Good commercial awareness.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.