Thermo Fisher Scientific

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Global Technical Support Central (GTS-C) Digital Supervisor is a leadership role in Global Tech Support organization responsible for 3rd and 4th line of tech support within our Central Service organization, enabling New Product Introduction and providing support remote and on-site to our customers. The Digital Lead will be reporting into GTS Central SW & Digital Manager. You will be encouraged to lead global activities which our outside Digital portfolio too.

Why Service

We as Global Technical Support organization enable our customers to push the technological barrier every day. Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time! We provide Field Services with all they need to be successful.

Who we are looking for:

The ideal candidate for this position enjoys working in a multi-disciplinary technical environment, very complex processes to address problems within a multi-cultural team. If you enjoy work with people, introducing new service solutions on top of high-performance systems, this is an excellent opportunity to change the world.

• The successful candidate will possess or is able to develop the following combination of education and experience:
• Experience in People management – consistent track of record in leading small teams over 2 years (Ideally in service/customer centric department) – or experience doing so
• Experience or affinity with IT, SW or Digital Products.
• Experience with New Product Introduction processes preferred, Process and Project management
• BSc or MSc degree in Computer Science, Physics, Electrical Engineering or related technical software field.
• Experience with problem-solving methodology (Example Kepner-Tregoe)
• Knowledge of electron microscopy and ITIL Service Management will be an advantage

Soft skills typically required will be a combination of adaptive communication (written, verbal) and a proactive and customer centric approach. Proven track record working independently on multiple tasks, while interacting with multi-functional, cross-cultural teams. An outgoing personality, while demonstrating strong influencing/negotiation skills and being able to communicate sophisticated technical/process concepts to various audiences.

What is needed

Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position

• Ability to move strategy into execution including regular report-outs
• Ability to identify barriers in the team and address systematically via existing process
• Pro-active and customer focused approach. Self-steering and outgoing personality.
• Proven record to work well with cross-functional and cross-cultural teams

Supervisor Role:

Supervising team of Subject Matter Engineers (including education, training, coaching, empowerment and deployment). Being a role model for others in communication, influencing, and conflict management, support management in change

• Acting as an effective champion of the field service organization within the factory (focus on Agile Development & PMP)
• Resource management to ensure constant quality and output of technical support, using resource planning, prioritization and individual development plans
• Ensures GTS team results are fulfilled in line with globally accepted IMS documentation and GTS mission.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

• Excellent career progression opportunities with a large and growing global employer. Collaborative work in an international environment
• Strong Team Spirit and Active Career Management and very attractive 40 (27+13) holidays a year
• Role is based on-site, with the option to work 1 day from home