Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Manager
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
About the Role
Operations
- Manage the AMS team and resource allocation including:
- Raise resourcing requests internally based on the demand
- Assign tickets on JIRA to resources base on their availability and bandwidth
- Consolidate efforts of resources per client / per engagement / per month for reporting
- Onboard new resources to client accounts and manage internal KTs and Handovers
- Manage CR approvals including obtaining client approval on estimates and timeline
- JIRA Maintenance - Update JIRA with new agents, clients, additional fields and reports on need basis
- Plan periodic Release Management activities
- Internal - Project code creation, AMS rates discussion, licenses renewal discussion with vendor and other ad-hoc AMS operations matters
- Project Plan - Effort estimation, Resource planning and timeline
- Commercials - Prepare JBT, get internal approvals and share the Budgetary Quote with client
- Addendums - Accommodate any changes to the existing contract e.g. scope of services or additional purchase AMS man-days etc.
Governance
- Ensure SLA is adhered to as per agreement with the client
- Ensure timelines for CR delivery is met
- Conduct Weekly/Bi-monthly Status Review calls to track tickets status and address issues/concerns raised (if any)
- Manage Escalations and Delays
Monthly Utilisation and Reporting
- Validate the resource efforts spent on tickets
- Prepare and submit the Monthly Utilisation report and detailed efforts breakdown to the client
- Negotiations and justifications on the Utilised hours
Billing and Invoicing
- Client - Raise invoices to client and follow up on the payments
- Manage the vendor licence related invoices (e.g. SAP, Oracle, Salesforce licences)
- PwC Territories - Interfirm billings and reconciliation of hours
- CRs - Raise invoices based on the agreed payment milestones
Managing Contractors / Agency
- Approve the timesheets of Contractors
- Manage payments to vendors - Approval & Payment vouchers
- Contract roll-out and extensions of contract
Upsell / BD work
- Identify the potential opportunities to upsell AMS services
- Support development of AMS proposal and pitch/demo
- Keep clients updated on new developments in SAP/Oracle/Salesforce and provide demo (if needed)
About You
You are likely a good fit with the following key attributes:
- Degree holder (e.g. IT, Computer Science, Engineering, or related disciplines)
- Required skills: salesforce managed services/ application support experience
- Minimum 7 to 12 years of relevant experience, ideally in Consulting related to salesforce.
- Must have at least 3 or 5 years lead experience.
- Has actual managed service experience in any of the salesforce platforms such as sales, service, experience, health or marketing cloud.
- Has sales/ business development experience in Salesforce
- Ability to solve problem high-level software and application issues.
- Can work in a hybrid setup, office is based in Makati City.
#PwCSEACPH
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Inclusion, Influence, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
August 30, 2025
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