BP

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

The Learning Operations Lead, P&C Services, provides strategic leadership and oversight for BP's learning operations across various locations. This role guides the learning operations team, focusing on enhancing learning operations, integrating digital solutions, and promoting BP's digital transformation. The individual manages a team of Learning Operations Managers (3 direct reports, 70+ indirect reports), fosters a culture of innovation and continuous improvement, and ensures operational excellence in the delivery of learning operations. Additionally, the Lead engages with partners internally and externally, manages risks, and drives change management initiatives to support the implementation of new processes and systems.

Role Responsibilities:

• Serve as the primary integrator in driving the transformation of Learning Operations in partnership with the Learning & Skills organization, ensuring a high-performance service that meets the needs of our customers
• Lead strategic direction of learning operations.
• Implement digital solutions, agile methodologies, and sustainable practices.
• Ensure high-quality learning operations across various locations.
• Allocate resources effectively for pivotal initiatives and operational needs.
• Manage risks, ensure compliance, and maintain business continuity.

Internal:

• Aligning learning initiatives with talent management strategies for career development and succession planning.
• Talent: Aligning overall Learning directions with Talent and ensuring strategic alignment. Regular connect with Talent partners on performance management and realignment.
• Technology and Digital Services: Working with the Global Solution Owner for Learning to integrate digital solutions and supporting digital transformation through technology adoption and system integration.
• Finance and Operations: Managing budgets, resources, and ensuring efficient, cost-effective delivery of learning operations.
• Senior Leadership: Engaging with senior leaders to align learning initiatives with business objectives and communicate the strategic value of learning.
• Internal Partners: Interacting with various business units to understand voice of the customer.
• Compliance and Legal: Ensuring learning operations adhere to organizational policies and applicable laws to mitigate risks.

External:

• Industry Partners and Associations: Staying informed about the latest trends, best practices, and emerging technologies in learning and development.
• Vendors and Suppliers: Learning suppliers, talent suppliers – management, liaising between talent etc.
• Professional Networks and Communities: Gaining insights from industry benchmarks, peer practices, and innovative learning approaches.

Role Requirements:

• A Master’s degree in a subject related to Business Management, the Learning Business, or the Services Industry.
• 20 years of experience: Managing large-scale, client-service-oriented functions. This extensive experience is necessary to provide the depth of knowledge and leadership capability needed to oversee a complex global learning operation.
• Proficiency with learning life cycle and digital tools.
• Leadership and Management Skills: Ability to lead a team of Learning Operations Assistant Managers effectively. Critical thinking to align learning operations with BP's values and business objectives. Fostering a culture of innovation, collaboration, and continuous improvement. Managing and developing people, including career development and succession planning.
• Strategic Planning and Execution Skills: Developing and implementing strategic plans for learning operations. Integrating digital solutions and agile methodologies into service delivery. Driving initiatives that support BP's sustainability goals. Ensuring operational excellence and managing risks. Leading change management and process improvement.
• Partner Engagement Skills: Building and maintaining strong relationships with partners at all levels. Representing the P&C Services function internally and externally. Collaborating with global learning teams for consistent service delivery. Communicating clearly and influencing others to achieve strategic objectives.

Why join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future.

As an equal opportunity employer, we celebrate diversity and care about people. We would hope you will be like minded with a positive personality, energetic working style and for this role exceptional communicator who can work well within a multidisciplinary team.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation internationally

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.