First Citizens Bank

Overview

This is a remote role that may only be hired in the following location(s): Phoenix, Arizona, Charlotte, North Carolina, Raleigh, North Carolina, Morristown, New Jersey

The Business Transformation Analyst – Design Integration plays a key role in enabling the adoption of consistent design patterns and advancing cross-functional alignment across the operating model program. This role partners closely with business-aligned Design & Delivery Leads, the Business Strategy & Architecture team, and program governance to ensure workstream efforts are grounded in enterprise-aligned strategy and design. The ideal candidate will bring strong analytical and communication skills, comfort working in ambiguity, and a passion for building clarity and connection across complex transformation work.

Responsibilities

Design Integration & Pattern Adoption

• Support the development, documentation, and socialization of operating model design patterns.
• Coordinate across workstreams to ensure pattern adoption and highlight alignment gaps.
• Assist in facilitating working sessions to refine models, processes, and frameworks.

Cross-Workstream Analysis & Synthesis

• Conduct targeted analyses that inform design decisions, operating model recommendations, and strategic initiatives.
• Synthesize outputs across workstreams into program-level insights, summaries, and executive-ready materials.
• Support alignment on roles, process flows, handoffs, and decision points across teams.

Program Storytelling & Visualization

• Build visual models, narratives, and placemats that support program communication and leadership engagement.
• Translate complex inputs into executive-ready outputs in coordination with change and strategy teams.

Collaboration & Coordination

• Work in close partnership with Design & Delivery Leads, Change Management, Governance, and Strategy teams.
• Help track decisions, facilitate pre-alignment, and support initiative pacing and planning.

Qualifications

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred:

• Experience in business analysis, transformation, strategy, or related functions.
• Experience supporting cross-functional initiatives or operating model work.
• Strong written and verbal communication skills; capable of translating complexity into clarity.
• Familiarity with business capability models, organizational design, or process mapping.
• Advanced proficiency in Microsoft PowerPoint and Excel; experience with Miro or similar tools preferred.

Other:

• Systems thinker who enjoys solving ambiguous problems and connecting the dots.
• Detail-oriented but able to zoom out to see broader strategic context.
• Proactive, organized, and collaborative; able to move work forward without constant direction.
• Curious learner who brings enthusiasm for business design, transformation, and client experience.
• Comfortable working in a dynamic environment with multiple stakeholders and shifting priorities.

If hired in Arizona, North Carolina or New Jersey, the base pay for this position is generally between $86,700.00 and $115,600.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.