Amazon

DESCRIPTION

At Amazon, we're seeking a Product Operations Manager to lead our VAT Transactions Report (AVTR) team, a crucial system that handles billions of transactions for Amazon's European marketplace sellers. AVTR is essential for our sellers' VAT compliance across the EU, providing accurate and timely transaction data that enables them to meet their tax obligations effectively.

As the Product Operations Manager for AVTR, you'll drive operational excellence in our VAT reporting systems, ensuring seamless delivery of transaction data to hundreds of thousands of sellers. You'll collaborate with tax teams, engineers, and business stakeholders to optimize reporting processes, implement new VAT requirements across different EU jurisdictions, and enhance the overall seller experience. Your role will be critical in maintaining high data accuracy, improving processing times, and developing scalable solutions as transaction volumes grow.

We're looking for someone with strong product or program management experience, preferably with background in financial systems or tax reporting. Understanding of EU VAT regulations and marketplace operations is a plus. You should excel at data analysis, cross-functional team leadership, and be able to translate complex tax requirements into practical technical solutions.

Key job responsibilities

• Design and implement robust operational processes to improve seller experience across all applicable marketplaces
• Identify opportunities for automation and process optimization to enhance operational efficiency
• Manage stakeholder communications and provide regular updates on program performance and metrics
• Monitor key operational metrics and KPIs to ensure program effectiveness and AVTR goals are met
• Build and maintain comprehensive reporting systems to provide sellers with transparent visibility into their VAT reporting obligations
• Partner with Product, Tech, Tax, and Legal teams to implement operational improvements and resolve complex VAT-related issues
• Collaborate with and manage internal and external partners involved in the end-to-end seller journey

A day in the life

During your day, you could find yourself:

• Diving into data to identify patterns and opportunities for process improvement
• Troubleshooting complex VAT scenarios with the tech team to ensure accurate and timely seller responses
• Creating documentation for a new operational process you've designed
• Meeting with stakeholders to drive and align key decisions and debate solution approaches

About the team

The Amazon Marketplace is a critical part of the Amazon ecosystem which offers millions of sellers the opportunity to build and grow their business using Amazon’s reach and expertise. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we will enable Sellers to list, make their selection available to customers globally while optimizing their inventory placement across multiple countries.

BASIC QUALIFICATIONS

• A Bachelor’s degree
• Basic SQL knowledge or data self-sufficiency for carrying out day to day jobs.
• Experience in driving large, cross-functional programs, strong program and project management experience.
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.

PREFERRED QUALIFICATIONS

• A MBA
• Prior experience working with technical products or online services
• Track record for delivering results in fast-moving and demanding environments
• Proven ability to identify, analyze, and solve ambiguous problems, showing a track record of making business decisions using relevant data and insights.
• Demonstrated ability to manage multiple complex projects and competing priorities, preferably in a multi-organizational setting.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.