Umpqua Bank

Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

The Process and Procedure Administrator enhances the usability and efficiency of the technical documentation system. Responsibilities include managing the publication of procedure manuals, ensuring compliance with audit standards. Collaboration with leadership, procedure coordinators, technical writers, and other authors is essential to create workflow procedures. The role involves developing and maintaining a framework for knowledge content management workflows. Analyzing market and operational impacts of changes in the business and recommending improvements to leadership are key functions. Additionally, the administrator provides consulting expertise and recommendations regarding efficient uses of the technical writing system. Efforts contribute to making Umpqua Bank the easiest bank to do business with by driving improvements and ensuring documentation is clear, consistent, and accessible.

• Primary administration; including user management, site creation and security, documentation of knowledge taxonomy, and management and output of analytic keys.
• Schedule, manage, and complete publication of procedure manuals. Coordinate with IT, vendor, and leadership to streamline the processes.
• Partner with leadership, procedure coordinators, technical writers and other authors to create workflow procedures for creating and maintaining technical documentation. Ensures compliance and audit standards.
• Develop, document and maintain framework on knowledge content management workflows, including base authoring, content reuse and scalability.
• Responsible for providing consulting expertise and recommendations to management and other authors regarding efficient uses of the technical writing system.
• Analyze market and operational impact of changes in the business and recommend changes to leadership.
• Performs research on the organization and workflows to recommend improvements to enhance the usability of our technical documentation of our systems.
• May be responsible for creation, revisions, approval or maintenance of organization guidelines and procedures.
• Create and recommend guidelines, standards or and procedural changes to leadership to maintain compliance and mitigate risk.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others within the team.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned

About You:

• Bachelor's Degree in Business, Finance or a related field or equivalent work experience. Required.
• 4-7 yearsof relevant Treasury Management, Commercial or Corporate Banking experience. Required
• 4-7 yearsTechnical writing experience. Required
• 3+ yearsMadCap Flare and Central experience. Preferred
• Strong knowledge of implementation, configuration and management of Madcap Flare and Central
• Proven ability to lead and direct activities of peers for department initiatives
• Demonstrate strong research, analytical, and problem solving skills. Ability to apply knowledge base to revise, create and recommend procedural changes.
• Advanced Usability and Technical writing business acumen, knowledge of products, services and operational procedures. Ability to identify potential gaps and recommend solutions.
• Possess excellent interpersonal, written and verbal communication skills with ability to facilitate training, present information and direction to individuals or groups at all levels across the organization.
• Proficient application of Office Suite including Excel, spreadsheets and banking related software.
• Demonstrate accountability, reliability, excellent organization skills, prioritize and take initiative in approach to work.
• MadCap advanced Developer Certification. Preferred
• Madcap advanced training. Preferred
• Scaled Agile Framework (Safe) or Agile Certified Practitioner SAFe Practitioner
• PMI - ACP. Preferred
• Project management: PMP, CAPM. Preferred

Job Location(s): Ability to work fully onsite at posted location(s).

WA, OR, ID, or AZ

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $62,000.00 - $100,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.