Fiserv

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Analyst - Lending

What does an Implementation Analyst do at Fiserv?

This position will engage you into a growing part of the Fiserv business – new client conversions. You will also be responsible for existing client CIT installations across the strategic segment. You will join the client delivery team who is responsible for converting credit unions to Fiserv Credit Union account processing platforms and be responsible for the setup, configuration and training as it relates to the lending modules and connection configurations of the platform. You will be instrumental in increasing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; You’ll work with the best clients in the world, configuring their systems and guiding them as they transition to a Fiserv solution to ensure accurate data conversion, and satisfied clients, functioning proficiency in the Fiserv system.

What you will do:

• Set up, configure and train new credit union clients on the lending module of the Portico platform and other strategic segment cores such as Datasafe, Galaxy, and XP2.
• Provide consultation to the client before, during and after conversion or implementation process.
• Communicate progress and any potential problems to Team Lead or Manager for awareness and/or resolution.
• Maintain the tools used to ensure the efficiency and effectiveness of the installation process (system studies, timelines, and questionnaires).
• Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resource collaboration as they apply to each implementation.
• Manage multiple clients and adhere to project timelines.
• Analyze and identifies root cause; providing input to solutions that lead to success for Fiserv and the client.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions in accordance with stated procedure.

What you will need to have:

• 2 years of implementation experience.
• 2 years of experience at a financial services company.
• 2 years of Project Management experience.
• 2 years of experience with MS Excel.

What would be great to have:

• Lending experience strongly preferred.
• Project Management capabilities.
• Client facing experience.
• Experience implementing or supporting SaaS solutions.
• Bachelor’s degree preferred.

Travel: 10% or less

Who we are:

Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.

We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.