UST Global

Salesforce Business Analyst

Lead II - Enterprise Solutions

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for a Salesforce Business Analyst/Salesforce Consultant. They gather and document requirements, analyze business processes, and work closely with stakeholders to design scalable Salesforce solutions.

The opportunity:

• Gather and document business requirements through stakeholder meetings and workshops.
• Analyze current processes and identify opportunities for Salesforce-driven improvements.
• Translate business needs into clear functional specifications and user stories.
• Collaborate with Salesforce admins, developers, and architects to design scalable solutions.
• Create, present, and maintain documentation; secure stakeholder feedback and formal sign-off.
• Support system testing by preparing test cases and coordinating user acceptance testing (UAT).
• Deliver user training and develop materials to drive Salesforce adoption.
• Act as a liaison between business users and technical teams to ensure solution alignment.
• Monitor system performance and recommend enhancements for continuous improvement.
• Stay current on Salesforce updates, features, and best practices to advise business strategies.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Bachelor’s degree in business, Information Systems, Computer Science, or related field.
• 7+ years of experience as a Business Analyst, preferably 4+ years in Salesforce ecosystems.
• Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Proven ability to gather, analyze, and document business and technical requirements.
• Experience creating process maps, user stories, functional specs, and system documentation.
• Excellent communication and presentation skills for engaging stakeholders and securing stakeholders’ acceptance and approvals.
• Familiarity with Agile, Scrum, or other iterative project management methodologies.
• Ability to support testing processes, including test case development and UAT coordination.
• Strong problem-solving skills and ability to recommend best practices and scalable solutions.
• Required Certifications:
• Salesforce Certified Business Analyst.
• Salesforce Administrator Certification.
• Additional Salesforce certifications are a plus.

Benefits

Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#LI-YH1

#LI-Remote