First Financial Bank

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Process and Platform Analyst is responsible for analyzing, designing, and optimizing business processes and systems within the organization. This role focuses on improving efficiency, reducing complexity, and aligning business systems with the company's strategic objectives. The Process and Platform Analyst work closely with various departments to implement and enhance system solutions that support business processes, ensuring they are streamlined, sufficient, and effective. The Process and Platform Analyst will also serve as change agent for any changes in systems and/or processes and support any relevant tasks inclusive but not limited to testing, co-ordination etc.

Essential Functions/Responsibilities

• Lead high-impact projects to enhance business processes, using advanced methodologies such as Lean Six Sigma. Identify and implement solutions to reduce operational costs, eliminate inefficiencies, and improve service quality.
• Oversee large-scale system implementations and strategic operational projects. Ensure alignment with organizational goals and successful delivery within scope, time, and budget constraints.
• Manage the integration of new software applications and enhancements. Collaborate with stakeholders to ensure new systems meet business requirements and improve overall operational effectiveness.
• Lead the development and use of sophisticated data analytics and reporting tools to support decision-making. Provide actionable insights through detailed analysis of business metrics and performance indicators.
• Act as a senior liaison between business units, IT teams, and external vendors. Ensure effective communication and understanding of business processes, system capabilities, and project progress.
• Champion a culture of continuous improvement and innovation. Lead initiatives to introduce new technologies and best practices that drive operational excellence and support strategic business objectives.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Bachelor’s degree.
• 7 years of experience in business systems analysis, process optimization, or a related field, with proven experience in leading complex projects and driving business transformation.
• Expert proficiency in project management tools, data analysis software (such as SQL, Tableau, Power BI), and process improvement methodologies.
• Experience in driving innovation and continuous improvement initiatives at an organizational level.
• Experience in banking and/or financial services, with an emphasis on operational process improvement.
• Strong analytical skills, with the ability to think strategically and make data-driven decisions. Experience in developing and implementing strategies for business growth and efficiency.
• Exceptional communication skills, with the ability to present complex information clearly and persuasively. Demonstrated leadership experience in managing cross-functional teams and large-scale projects.
• Proactive in identifying opportunities for improvement and leading change initiatives.

Preferred Knowledge and Skills

• Relevant certifications (e.g., PMP, Lean Six Sigma).
• Extensive experience in the financial services industry, with a focus on banking operations and system optimization.
• Advanced knowledge of data visualization and business intelligence tools.

Level of Complexity and Scope

• Involvement in high-complexity projects with substantial organizational impact. Ability to manage ambiguity and navigate complex, dynamic environments.

Degree of Independence and Decision-Making

• High degree of autonomy, with the ability to make critical decisions and influence organizational strategy.

Required Supervisory Responsibilities

• May provide support and guidance to other team members to ensure successful project delivery.

Physical Requirements

• Prolonged periods of deskwork.
• Frequent use of computer, keyboard, phone and office equipment.
• Occasional moving within the office or to other locations within the building.
• Occasionally lifting and carrying light objects, typically up to 10-15 pounds.
• Occasionally reaching for items on shelves or in drawers.
• Clear and effective communication in person and over the phone.
• Ability to move within an office environment.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.