Clark Associates

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our company as a Warranty Service Specialist on the Ready Kitchen Warranty team.

The Ready Kitchen Warranty team focuses on providing customers with excellent service and technical support for the Private Label equipment they purchase through all of Clark's various business segments. This role is integral to the growth of our business, and we are seeking motivated candidates who excel in communication, have a passion for hospitality, and possess strong analytical problem-solving skills.

Job Location

Remote: Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Make and execute decisions regarding warranty service needs of customer orders
• Provide basic troubleshooting with customers to rule out common issues of user error
• Coordinate and schedule service calls with service providers
• Follow up on warranty service claims to ensure accuracy and customer satisfaction
• Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
• Proactively problem-solve and communicate with appropriate departments when product or customer service issues arise
• Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Minimum 2 years of experience in a related customer-centric role
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Detail oriented
• Willing to learn about food service equipment and its basic features
• Adept at communicating effectively to a variety of audiences
• Ablility to prioritize and balance multiple responsibilities
• Willing to take initiative and ownership of problems to find solutions
• Ablility to leverage data to support proposed solutions
• Ablility to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Ablility to flourish in a fast-paced, changing environment