As a Senior Manager, Learning and Development, you will play a pivotal role in shaping the future of learning within our Customer Engagement Services organization. The Senior Manager, Learning and Development will lead teams to create and maintain training curriculum that supports over 100 million customer contacts annually. This includes training for thousands of Walmart associates across 26+ states, a dedicated site in India, and a global network of outsource partners. Training created supports onboarding, cross-training, upskilling/reskilling, business changes, and functional leadership associate development. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Directs Development of Complex Training Programs: Conducts research on learning needs, learning environments, knowledge gaps, and behavioral changes; manages development of blended learning options; and ensures alignment with technology and business support infrastructure.
Drives Execution of Business Plans and Projects: Identifies customer and operational needs; develops and communicates business plans and priorities; removes barriers and obstacles that impact performance; provides resources; identifies performance standards; measures progress and adjusts performance accordingly; develops contingency plans; and demonstrates adaptability and supports continuous learning.
Drives and Supports Training Experience: Consults with stakeholders; recommends solutions to learning gaps and needs; collaborates with others to ensure quality training; supports the implementation of customized training plans for associates.
Provides Supervision and Development Opportunities for Associates: Selects and trains; mentors; assigns duties; builds a team-based work environment; establishes performance expectations and conducts regular performance evaluations; provides recognition and rewards; coaches for success and improvement; and ensures diversity awareness.
Leads Training Development Programs and Strategy Implementation: Evaluates gaps, needs, and assessment results; delivers training materials; analyzes and evaluates requests for training to guide curriculum development; develops frameworks to drive consistency in training; works with key stakeholders to ensure development, maintenance, and implementation of training content; monitors and tracks training content development and implementation; evaluates impact and effectiveness of training content implementation; and leads the training content steering committee.
Promotes and Supports Company Policies, Procedures, Mission, Values, and Standards of Ethics and Integrity: Trains and provides direction to others in their use and application; ensures compliance with them; and utilizes and supports the Open Door Policy.
Directs Program Effectiveness: Measures and analyzes trainee performance; identifies program inconsistencies and deficiencies; reports inconsistencies and deficiencies to senior leadership; provides performance feedback to associates; works with associates to resolve inconsistencies and deficiencies in learning; and increases work productivity and reduces overall cost.
Ensures Business Needs Are Being Met: Evaluates the ongoing effectiveness of current plans, programs, and initiatives; consults with business partners, managers, co-workers, or other key stakeholders; solicits, evaluates, and applies suggestions for improving efficiency and cost-effectiveness; and participates in and supports community outreach events.
Leads the Development, Evaluation, and Implementation of Training Development Standards and Governance: Researches and benchmarks industry standards; defines and documents standardized training processes to ensure operational continuity; identifies opportunities to replicate best practices and processes; makes recommendations for implementation approaches; provides process definition and management to the organization; ensures leadership and implementation teams have necessary materials; evaluates training development requests and determines their status; and manages the internal control assessment and remediation approach.
Innovates Solutions to Improve Learner Engagement and Effectiveness: Utilizes technology to create innovative solutions that enhance learner engagement and effectiveness. Integrates advanced technologies, such as artificial intelligence (AI), to diversify training offerings and personalize learning experiences.
Key Skills
The following key skills are required to perform one or more essential functions of this position:
Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position:
Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks and embraces differences in people, cultures, ideas, and experiences; creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position:
Travel
Traveling is necessary to perform one or more essential functions of this position:
Entry Requirements
Minimum Qualifications:
Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 4 years’ experience in adult learning, training content development, or related area OR 6 years’ experience in adult learning, training content development, or related area.
Preferred Qualifications:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 4 years’ experience in adult learning, training content development, or related area OR 6 years’ experience in adult learning, training content development, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Instructional Design Software, Leading cross-functional teams, Master’s degree in Learning and Development, Human Resources, or related field, Project Management Certification, Project management experience, Six Sigma certification, Supervisory experience
702 Sw 8Th St, Bentonville, AR 72716, United States of America
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.
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