Panasonic

Overview

The Field Quality Assurance Engineer will be directly responsible for the investigation and resolution of quality and wireless connectivity issues for Panasonic Connect North America (PCONA) Mobility customers, providing support at customer locations and remotely, achieving the PCONA Quality Assurance and Compliance Department established SLAs, and ensuring that all compliance regulations and policies established for PCONA products and 3rd party products supported by Panasonic are implemented.

Responsibilities

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

What You'll Get To Do:

The Quality Assurance Field Engineer will be directly responsible for the investigation and resolution of quality issues for Panasonic Connect North America (PCONA) Mobility customers, providing support at customer locations and remotely, achieving the quality department established SLAs, and ensuring that all compliance regulations and policies established for PCONA products and 3rd party products supported by Panasonic are implemented.

The Quality Assurance Field Engineer will also be responsible for advising and communicating with customers on the technical aspects of their implementations as they interact with PCONA Mobility products, provide training and guidance to customers and authorized service providers, support quality investigations working as a team with other engineering groups, and act as a catalyst for change and improvement in performance and quality; with the objectives of maximizing Customer satisfaction and Company profitability.

Key Accountabilities:

Execute on-site and remote investigation, testing, and resolution of quality and wireless issues reported by customers for PCONA Mobility products

• Investigate, evaluate, test countermeasures, and provide final closure and satisfaction follow-ups for quality and wireless issues by working on-site and remotely with customers
• Work with PCONA and MSBD engineering managers to effectively communicate customers’ status, needs, and requests for the agile and effective resolution of quality and wireless issues, maintaining the focus on customer satisfaction

Support the creation of technical materials and training on the execution of technical processes and procedures for Customers and Partners

• Create technical documents, guides, manuals, and addendums that support the resolution of quality issues and the improvement of configuration and repair processes
• Training of customers and partners on the execution of technical processes and procedures to assure compliance, performance, and quality

Support the resolution of post-launch quality issues for all PCONA products/3rd Party solutions.

• Execute the processes required for the investigation, root cause analysis, and countermeasure actions for all Quality Issues
• Manage the Quality Issues ticketing system to ensure all communications and activities are handled in a timely manner according to the established processes between PCONA and multiple factories

What You'll Bring

Education & Experience:

• • B.S. in Mechanical, Electrical, or Software Engineering required
  • Minimum 8 years of Engineering experience, preferably in Field Service and/or Product Engineering roles. 5+ years preferred
  • Demonstrated project management experience through the successful initiation, planning, execution, monitoring, and closing of projects. Experience with project management tools like Microsoft Project or Smartsheet is preferred. PMP or Six Sigma certifications are preferred.
  • Proven experience supporting the investigation and resolution of technical issues at Customers' locations through field engineering engagements.
  • Proven experience in the successful resolution of quality issues through technical information gathering, issue reproduction, root cause analysis, and development and acceptance of suitable countermeasures.
  • Proven ability to lead complex business Customer engagements, up to the determination and approval of customer satisfaction countermeasures.
• Problem Solving:
  • Strong analytical and problem-solving skills
  • Strong customer environment assessment capabilities
  • Ability to create, follow, and promote organized and thorough technical troubleshooting policies
  • Strong time management, priority allocation, and task management skills
• Communication:
  • Strong presentation skills focused on the explanation of complex technical processes and issues to both internal and external stakeholders
  • Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in PCONA activities, in general
  • Strong interpersonal skills to interact with customers and team members
  • Capability in effective communication with internal departments (Factories, Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc.)
• Other Requirements:
  • Ability to travel 70% of the time, domestically and internationally
  • Ability to work independently and as part of a team

What We Offer:

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

85,000- 120,000 + Bonus