Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Role Overview

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

The Ideal Candidate

• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Take customer technical inquiry responsiveness on LEAP-1B engine program, mainly focus on the line maintenance, engine controls and systems questions.
• Support line maintenance, engine controls and systems level signification event investigation in APAC region.
• Work with global line maintenance leader to continue improve Engine Troubleshooting Manual mature by incorporating fleet best practice, lessons learned, other controls or systems improvement opportunity.
• Deliver customer technical communication about Line Maintenance and Controls related topics to ensure customer fully understand fleet issues solving status, containment plan, final fix resolution, support customer maintenance and fulfill customer technical satisfaction
• Build CEOD data analysis capability to support comprehensive and complicated fleet issues trouble shooting. Support PSE hardware or systems owner to build the fleet issue monitoring algorithm, participate tech reviews and support the monitoring on-board.

Required Qualifications

• Fluent in Mandarin and English
• Bachelor’s degree or plus in Engineering, Physics, Mathematics, or Computer Science from an accredited college or university
• 6+ years of experience in turbofan engine engineering position or 8+ years on commercial engine line maintenance or systems trouble shooting experience.

Preferred Qualifications

• 8+ years of experience in aircraft engine hardware design, analysis, testing or integration is highly desirable
• Demonstrated ability to analyze and resolve problems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Willingness to learn and adapt quickly

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes