Main Responsibilities

• Set appointments with customers/participants, track info and status.
• Represent and promote the TELUS brand.
• Cooperate and report regularly to Project Managers, Project Coordinators and other team members.

Minimum Requirements

• Must have at least 2 years of experience working in a high call volume/scheduling environment as you will be making/receiving large volumes of email and scheduling numerous appointments with participants.
• Full-time availability to work from home throughout the project duration.
• Working hours in the Pacific time zone required.
• Already possesses internet connection and telephone.
• Experience with Word, Excel, Gmail. Google Workspace Sheets, Documents and Gmail
• Ability to handle large volumes of emails and appointments.
• At ease with calling and speaking on the phone.
• Excellent oral and written communication skills.
• Excellent customer service attitude.
• Very organized, self-driven and able to work independently.
• Outspoken, friendly and a respective attitude to all people.
• Good technical skills.
• Able to work in a highly secure and confidential environment.
• Excellent English language skills.

Additional Job Description

The Scheduling Assistant will help our AI team coordinate and schedule participants for a video production engagement in San Jose, CA and Seattle, WA. This is a remote position but the ideal candidate must be able to work in Pacific Time zone regular hours, this is required.

M-Su, 7:30am-11:30pm PDT

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.