Microsoft

Overview

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. This is a high-impact role that supports leadership decision-making.

As a Senior Business Program Manager, you will be charged with thinking expansively and working proactively to improve the effectiveness of the leadership team, the overall organization, its strategy, and impact. The successful candidate for this position possesses an ability to lead through influence across teams and levels of seniority, demonstrates the discipline to seek clarity and deliver results in ambiguous situations, and is a self-starter with proven skills in driving key initiatives through engagement with internal partners. The candidate should have a solid process and business acumen across program management, communication, planning, data analytics, and business/performance management.

Position Description:

Leadership Effectiveness

Drive strategic initiatives, process improvement and thought leadership to enhance organizational effectiveness. Synthesize complex information from various sources to tell clear and compelling stories. Create and own leadership & extended leadership team processes and agendas, including follow-through and related communications to enable successful leadership of the organization. Participate as a valued leadership team member and offer perspectives to influence key strategic decisions. Maximize the effectiveness of the leadership team by helping balance priorities, communicate effectively, understand performance-to-value drivers, and connect with the team.

Communications

Own org-level communications and deliverables to effectively drive clarity on the organization’s priorities and decisions. Design and execute global all-hands events, plan and manage business and manager meetings. Create and deliver performance metrics and scorecards representing the state of the business.

Rhythm of the business

Own the business review cadence – define the agenda, prepare leadership, facilitate meetings, and ensure action closure with cross-functional teams. Synthesize programs to stakeholders, leveraging data and performance metrics to demonstrate value and show business impact, while adapting communication style and storytelling strategy. Lead the rhythm of business during plan execution, working across teams to ensure all program requirements are met. Demonstrate discretion and professionalism when working with the leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems. Leverage technology and automation to optimize processes and workflows.

Business Program Management

Design and implement programs supporting the organization’s key priorities. Support short and long-term planning efforts that enhance opportunities for AI and continuous improvement. Define and track success criteria and performance metrics (e.g. Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), such as quality, adoption, usage, impact and effectiveness). Identify opportunities, design and execute programs, and ensure successful adoption and outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Serve as a trusted advisor to the leadership team with insightful, data-driven strategic recommendations.
• Rhythm of the business owner - agenda definition, team/leader preparation, meeting facilitation and action closure across cross-functional teams.
• Develop and coordinate internal organization communications.
• Lead strategic planning and monthly leadership business reviews.
• Develop and implement key programs and initiatives, tracking success metrics and ROI.

Competencies:

• Excellent written/verbal communication and partnership skills across diverse stakeholders.
• Self-directing and adaptable, with a track record of delivering high-impact communication aligned to stakeholder needs.
• Growth mindset with analytical skills, comfort with ambiguity, and ability to manage shifting priorities.
• Team player committed to customer focus and willing to learn the business beyond their immediate remit.
• Drive for results in partnership across stakeholders to ensure alignment and drive business impact.
• Influence for impact, builds trust across diverse stakeholders to align priorities, drive decisions and accelerate execution.
• Analyze data-driven insights to identify trends and recommend process enhancements.
• Translates strategic goals into clear, executable plans with defined milestones, owners, and success metrics.
• Reliable trusted advisor and strategic thought partner

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience
• 4+ years of experience driving complex multi-stakeholder planning processes, problem solving, executing and driving tangible outcomes
• 4+ years experience with data analysis and performance metrics tracking

Preferred Qualifications:

• Master’s Degree in Business Administration (MBA) or related field
• Experience working in a matrixed global organization
• Experience with data analysis and performance metrics tracking, developing strategic plans based on gathered insights
• Process Design – ability to re-engineer certain processes to increase efficiency
• Executive Leadership communication experience including leading change management
• Experience analyzing and streamlining complex business processes (PMP, Six Sigma qualifications preferred)
• Proficient in Microsoft Office tools (Powerpoint, Teams, Sharepoint, Excel)
• Outstanding verbal, written & interpersonal skills
• Change management or Agile certification is a plus

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 27th, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.