What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The Engineer III - Major Incident & Event Manager will be reporting to the Manager, ITSM and manage all of IEHP’s IT related Critical Incidents and Event management activities.
The Engineer III - Major Incident & Event Manager applies understanding and knowledge of information systems products and services to assist in the management of Major Incidents and Event Management. The role will ensure the integration, correlation, and consolidation of events across domains is standardized and centralized in the global event management platform with respect to the published architectural and process standards.
They will assist users and colleagues in resolving all outage related problems and questions. The Engineer III - Major Incident & Event Manager must have superlative written and oral communications skills and must have proven record of high level of work quality.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
- Competitive salary.
- Hybrid schedule.
- State of the art fitness center on-site.
- Medical Insurance with Dental and Vision.
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development.
- Wellness programs that promote a healthy work-life balance.
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
Education & Requirements
- Eight (8) years of experience in Critical Incident Management
- Five (5) years of experience in ITIL Event Management
- Demonstrated experience using ServiceNow ITSM (Incident, Major incident and Event Management) products
- A solid understanding of ITSM with practical experience designing, implementing, and supporting ITIL improvements
- Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required
- ITIL v3 foundation or higher preferred
Key Qualifications
- Must have a valid California Driver's License
- Knowledge of:
- Major ITSM processes including Critical Incident management, Problem management, Event Management and Request Management
- Current business practices and computing systems, IT development methodologies and operations
- Program and project management and planning, process mapping
- Understanding of:
- Healthcare issues, information systems, management issues, and current trends
- Conceptualizing business strategies while implementing information systems and technology strategic direction
- Excellent organizational and time management skills
- Displays basic Project and Problem Management skills and abilities
- Ability to recognize errors and correct to meet organizational standards
- Ability to troubleshoot problems and work with other groups to find solutions
- Proven ability to analyze and report on various levels of data and metrics
- Proven ability to:
- Be a subject matter expert with a hands-on approach in a complex fast-paced business environment
- Present issues and challenges in senior management forums
- Work with a team of professionals from various disciplines
- Lead through times of change, disruption, and growth
- Be highly tenacious, combined with high stress resistance
- Follow outlined processes and procedures
- Speak and communicate effectively and in an articulate and diplomatic manner across all levels of the organization
- Follow verbal and written instructions
- Work independently with little supervision
- Coordinate and drive conference calls
- Have capability of multi-tasking, managing multiple events simultaneously
- Be extremely detail oriented
- Use logic, methods, and tools to solve problems with effective solutions
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range
- $118,601.60 USD Annually - $157,144.00 USD Annually
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