The City of Anaheim Public Utilities Department seeks a dynamic Business Information Systems Analyst I to join its Customer Information Systems (CIS) team. The Business Information Systems (BIS) Analyst should have good business and systems analysis, communication, and technical skills necessary to implement, administer and support Public Utilities information systems and processes.
The BIS Analyst will support and troubleshoot issues with existing systems as well as work on new projects and be involved with planning, requirements analysis, systems design, implementation, integration, reports development, testing, documentation, training, and go-live activities.
The BIS Analyst will work with commercial-off-the-shelf (COTS) software, database, and systems integration tools. The BIS Analyst should be detail-oriented and able to develop SQL database queries and reports.
The BIS Analyst may work with the following types of systems. Experience with these are preferred but not required.
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Experience and Education: One (1) year of experience in software implementation, systems administration, support and/or project management related to business information systems supplemented by a Bachelor's degree from an accredited college or university with major course work in computer science, business information systems, or a related field. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Knowledge of: operations, services, and activities of a business information system program; application system software design, system application purposes, database configurations and process workflows; systems analysis, system operations, diagnosing, troubleshooting and general maintenance and repair standards; traditional business systems such as payroll, accounting, work management, customer billing, productivity software, and query software tools; utility billing rates and calculation methodology; public utility and customer service operations and procedures, database configurations; system modification; programming logic, computer operating systems and networks; computer system architecture, client/server and web-based protocols, local area network systems; specification development theory; analytical research techniques; technical writing, report generation and automation theories; training and procedure development; basic accounting and budgeting principles; record keeping methodology; best practices for tracking and evaluating system performance; software testing methodologies; documentation and organization of research findings and test results for efficient follow-up and record retention; principles, practices and techniques of automated system project management; principles of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; pertinent federal, state, and local laws, codes and regulations.
Ability to: manage phases and assignments of a system upgrade or installation project; effectively apply technical knowledge of automated systems hardware and software in the assistance and support of users; understand users needs and recommend system modifications compatible with environment, prepare documents for complex system modifications; potentially develop web pages and applications; understand and apply programming logic and interpret programming code; understand Relational Database management Systems (RDBMS) such as Oracle and SQL Server and utilize RDBMS tools to create, install and maintain custom database applications; install, debug and resolve software and application problems; logically process technical information and effectively communicate with technical and non-technical personnel; perform system tests and evaluate data; gather, document and evaluate research; prepare comprehensive technical and informational reports; work independently; prioritize assignments; work well under pressure and with multiple deadlines; effectively solve problems and manage incident using the proper methodology and documentation; oversee and coordinate vendor technical staff on hardware and software projects and issues resolution; coordinate and provide user training; develop complex project plans and timelines; develop operational procedures and training documentation; make sound recommendations; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.
License/Certification Required: Possession of a valid driver's license.
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Sunday, July 6, 2025 at 11:59PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process will consist of a minimum of skills examination and oral interview. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Equal Opportunity Employer
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City's benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
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