Cushman & Wakefield

Job Title

IFM Account Director

Job Description Summary

To provide growth and strategic leadership to the Facilities Management client portfolio

Job Description

He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata

What is the most important thing in the world? It is people, it is people, it is people.

About the role:

We are seeking a strategic and experienced Senior Facilities Manager ready to take the next step in their career, or an experienced Account Director to lead the delivery, growth, and retention of facilities management across a portfolio of commercial accounts. This role is responsible for providing leadership to Contract Managers, ensuring operational excellence, and driving financial performance. You will support Contract Managers with FM operations, including contractor management, compliance, risk, and financial oversight, while also championing health, safety, and quality standards. A key part of your role will be to build strong client relationships, identify opportunities for service improvement and innovation, and support the implementation of the annual IFM strategic plan. You will also play a critical role in mentoring and developing high-performing teams and supporting broader business initiatives across the IFM division.

About you:

• A minimum of 10 years’ experience in the Facilities Management and/or Property industry.
• Strong understanding of NZ Health and Safety legislative requirements.
• A strong technical background and relevant tertiary qualification (desirable).
• Demonstrated experience in strategic planning, financial management, and process improvement.
• Proven ability to lead and develop high-performing teams.
• Strong business acumen and decision-making skills.
• A collaborative and proactive approach to client and stakeholder engagement.
• A passion for continuous improvement and innovation in service delivery.

Why Cushman & Wakefield?

• Focusing on technology and autonomy to help our people achieve their career ambitions.
• Prioritising career progression and fostering a promotion-from-within culture.
• Leveraging global opportunities to retain top talent.
• Encouraging continuous learning and development opportunities.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community – it means we go way beyond just talking about it – we live it. If you want to live it too, join us.

Candidates must be eligible to work in New Zealand to apply.

Only shortlisted candidates will be contacted.

INCO: “Cushman & Wakefield”