Marriott

Whatever/Whenever Team Leader

Are you a natural communicator and passionate about delivering exceptional service? As the Whatever/Whenever Team Leader, you'll be at the heart of our guest experience. You will supervise our communication center operations and lead a team dedicated to delivering prompt, personalized, and seamless service around the clock.

Key Responsibilities:

Lead and support the Whatever/Whenever team to deliver flawless guest interactions via calls and messaging.

Handle escalated guest requests or complaints with confidence and empathy.

Coordinate with hotel departments to fulfill guest needs in real-time.

Ensure accuracy and efficiency in call handling, message delivery, and task execution.

Monitor team performance, provide coaching, and support continuous development.

Assist with scheduling, reporting, inventory management, and day-to-day communication center operations.

Create "Wow" moments for our Connectors (guests) by anticipating needs and offering tailored solutions—whatever, whenever.

What We’re Looking For:

At least 1 year of experience in guest services or hospitality, ideally in a supervisory role.

Excellent communication skills, both verbal and written, with a warm and confident tone.

Proficiency in English; Czech is a plus.

A proactive attitude, keen attention to detail, and a calm demeanor under pressure.

Strong organizational and leadership abilities.

A passion for people, luxury service, and the W brand.

Why W Prague?

Be part of a vibrant, trend-setting team redefining modern luxury.

Work in an energetic and stylish environment.

Enjoy unique training, development opportunities, and exclusive Marriott benefits.

Whatever you need, whenever you need it—be the one who makes it happen.

Apply now and become part of the energy at W Prague.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.